Diana Santibanez Martinez

Sherman,TX

Summary

Detail-oriented bilingual customer service and administrative professional with experience in fast-paced retail and legal environments. Expertise in client communication, scheduling, document management, and accurate record-keeping. Currently coordinates calendars and court dates while preparing and electronically filing documents under tight deadlines. Ready to leverage these skills in a Leasing Consultant role.

Overview

years of professional experience

Work History

Administrative Assistant /Legal Administrative Assistant

Bill Kennedy Law

Denison, TX

06.2025 - Current

Coordinated calendars, court dates, and daily scheduling to enhance office organization and ensure timely follow-up.
Prepared, processed, and electronically filed legal documents while ensuring accuracy and confidentiality.
Communicated with clients to provide status updates and managed case files, supporting workflow efficiency.

Crew Member / Cashier & Food Service

Chipotle

Sherman, TX

11.2024 - 05.2025

Provided fast, friendly front-line register service while accurately processing cash, credit, and mobile orders in a high-volume environment.
Collaborated with team members during peak periods to ensure efficient service and enhance customer experience.
Maintained cleanliness and organization while adhering to service standards and adapting to shifting priorities.

Cashier & Customer Service Associate

Walmart

Sherman, TX

09.2022 - 08.2024

Addressed customer questions and concerns in fast-paced retail setting, providing professional service and effective issue resolution.
Handled refund, complaint, and lost-and-found issues with calm communication, prioritizing customer satisfaction.
Executed accurate cash handling for payments, returns, and exchanges, ensuring seamless front-end operations and transaction integrity.

Education

High School Diploma -

Sherman High School

Sherman

05-2024

Skills

Legal document preparation
Electronic filing
Document management
Administrative support
Microsoft Office Suite
Calendar management
Client communication
Customer service and relations

Cash handling and POS systems
Office organization
Time management
Team collaboration
Adaptability and dependability
Organization and attention to detail
Bilingual communication

Languages

Spanish

Native/ Bilingual

English