Summary
Overview
Work History
Education
Skills
Timeline
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Diana Sarkiene

Chicago Ridge

Summary

I am well organized, ambitious with excellent customer service skills. I am an individual who is not afraid of hard work and enjoys meeting new challenges. I always look for an opportunity to use and develop my skills. I am a very friendly, enthusiastic, self motivated and reliable person who gets on well with a wide range of personalities. I work effectively on my own initiative as well as part of team. I

relate well with colleagues and also I am able to manage stress at work.

I have gained a good experience of customer service relations during more than 10 years of working in catering. I have experiences dealing with customer enquiries and complaints and work well individually or as part of a team. I am a quick learner with effective staff management skills.


Overview

9
9
years of professional experience

Work History

Assistant Catering Manager

Vacherin C/o CBRE
09.2014 - 03.2019
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Handled catering scheduling, ordered food and planned events.
  • Hired and trained both permanent and temporary staff members.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Handled payment collection and payroll of 9 employees.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Cafe Supervisor

Vacherin C/o CBRE
04.2011 - 09.2014
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
  • Optimized profits by controlling food, beverage and labor costs.
  • Motivated 6-member team to execute exceptional level of service.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Secured daily cash by verifying totals.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Handled business administration functions such as cash register counting, and supply ordering.
  • Kept cafe in full compliance with health code standards.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Created and implemented promotional campaigns to increase customer loyalty.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food inventory and supplies to prevent waste.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Set and oversaw weekly and special event menu plans.

Hospitality Assistant

Vacherin C/o CBRE
11.2009 - 04.2011
  • Maintained exacting standards of quality and performance.
  • Identified and resolved customer complaints.
  • Checked stock take.
  • Collaborated with various team members to meet guests' requests.
  • Trained and supervised staff to provide highest level of customer service.
  • Negotiated with vendors to reduce costs and improve quality of services.

Education

Management And Business Administration

Vilnius College
Vilnius, Lithuania
06.2004

Skills

  • Upselling Strategies
  • Customer Assistance
  • Strong Communication Skills
  • Exceeding Customer Expectations
  • Staff Training
  • Service Standard Compliance
  • Money Handling Abilities
  • Excellent Customer Service
  • Stock Management
  • Critical Thinking

Timeline

Assistant Catering Manager

Vacherin C/o CBRE
09.2014 - 03.2019

Cafe Supervisor

Vacherin C/o CBRE
04.2011 - 09.2014

Hospitality Assistant

Vacherin C/o CBRE
11.2009 - 04.2011

Management And Business Administration

Vilnius College

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Diana Sarkiene