Diana Scott
Ephraim
Summary
Detail-oriented warehouse packer with a proven track record in ensuring order accuracy and timely dispatch. Committed to maintaining a safe work environment and enhancing customer satisfaction.
Overview
16
16
years of professional experience
Work History
Warehouse Packer
BW Fulfilment
Manti, UT
09.2023 - 01.2026
- Packaged products efficiently for timely dispatch to maintain workflow continuity.
- Verified accuracy of orders before shipment to minimize errors and enhance customer satisfaction.
- Coordinated inventory management to ensure optimal stock levels and prevent delays in order fulfillment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
Private Nanny
Jordan Maddox
Saratoga Springs, UT
08.2016 - 09.2020
- Provided personalized care and support to children, ensuring safety and well-being.
- Developed engaging educational activities tailored to individual learning styles and interests.
- Coordinated daily schedules, including meals, playtime, and educational activities for optimal routine.
- Communicated regularly with parents regarding children's progress and any concerns.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Customer Service Representative
Vivint
Provo, UT
03.2013 - 02.2016
- Monitored key performance indicators, driving accountability and continuous improvement within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries and issues through various communication channels, ensuring a high level of satisfaction.
Front Desk Receptionist
Dr. Sheffield Office
American Fork, UT
05.2010 - 01.2013
- Managed patient check-in and check-out processes to ensure streamlined operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
Pleasant Grove High
Pleasant Grove, UTSkills
- Punctual and reliable
- Attention to detail
- Teamwork
- Product packaging
Timeline
Warehouse Packer
BW Fulfilment
09.2023 - 01.2026
Private Nanny
Jordan Maddox
08.2016 - 09.2020
Customer Service Representative
Vivint
03.2013 - 02.2016
Front Desk Receptionist
Dr. Sheffield Office
05.2010 - 01.2013
High School Diploma -
Pleasant Grove High