Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Diana Segovia

Temple,US

Summary

Resourceful Site Administrator known for high productivity and efficient task completion. Specialize in project management, operational oversight, and technical support. Excel in time management, communication, and problem-solving skills, ensuring smooth site operations and effective team collaboration.

Overview

12
12
years of professional experience

Work History

Site Administrator

Mars Wrigley Confectionary
Waco, TX
11.2023 - Current
  • Supported Plant Manager and Leadership Team to enhance site operations and associate engagement.
  • Led initiatives for communication, policies, training, and vendor relations to drive improvements.
  • Coordinated scheduling of meetings and organized site visits for enhanced collaboration.
  • Executed key communication activities, including Mars Ambassador Program and Town Hall Meetings.
  • Acted as secondary contact for new hires, resolving issues and facilitating smooth onboarding.
  • Recommended strategies to boost associate engagement through targeted site-specific programs.
  • Orchestrated All Associate's Day, anniversaries, and recognition activities to foster team spirit.
  • Managed community engagement initiatives and donation drives in compliance with Mars policies.

Customer Care Specialist

Experian
05.2021 - Current
  • Resolve customer complaints and product/service issues.
  • Assist with account management, disputes, credit reports, and technical guidance.

Production Associate

DENSO Manufacturing
09.2020 - Current
  • Conduct assembly, visual inspections, quality checks, packaging, and machine operations.

Machine Operator

Adient LLC & Shaw Industries
07.2019 - 09.2020
  • Operated production machinery, monitored quality, and ensured defect-free output.

Bilingual Executive Assistant

Grifols Colombia Ltda
Bogota, Colombia
11.2013 - 08.2015
  • Coordinated account payables for company credit and purchasing activities.
  • Processed sales orders for Colombia Bioscience efficiently.
  • Managed importation of plasma products to ensure compliance and timely delivery.
  • Assisted General Manager with planning and budgeting for new facility acquisitions.
  • Gathered customer support information to enhance product understanding.
  • Arranged travel accommodations and visas for team members.
  • Performed general administrative tasks to support office operations.
  • Supported office administration by maintaining equipment and supplies.

Education

Bachelor of Business Administration - Digital Marketing

Universidad Santo Tomas
Bogota, Colombia
01.2013

Skills

  • Bilingual English-Spanish
  • Microsoft Office Suite
  • SAP Business One
  • Office & Executive Administration
  • Production & Manufacturing Operations
  • Vendor & Client Relationship Management
  • Event & Project Coordination
  • Crisis & Process Management
  • Customer Service & Technical Support

Accomplishments

  • Coordinated site-wide initiatives, events, and community engagement programs at Mars Wrigley.
  • Improved virtual office sales conversion at Regus Colombia from 20% to 30%.
  • Managed importation and procurement processes while ensuring compliance and efficiency.

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Site Administrator

Mars Wrigley Confectionary
11.2023 - Current

Customer Care Specialist

Experian
05.2021 - Current

Production Associate

DENSO Manufacturing
09.2020 - Current

Machine Operator

Adient LLC & Shaw Industries
07.2019 - 09.2020

Bilingual Executive Assistant

Grifols Colombia Ltda
11.2013 - 08.2015

Bachelor of Business Administration - Digital Marketing

Universidad Santo Tomas

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