Diana Shelton
Duncanville,TX
Summary
At Texas Data Entry, Inc., as an Assistant Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operational efficiency. Leveraging skills in staff training and development, along with expert money handling, I led a team to improve service quality, reduce financial discrepancies, and mentor junior staff, contributing to the company's growth and positive work environment.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Texas Data Entry, Inc
03.2008 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Enhanced team productivity by streamlining operational processes.
Education
High School Diploma -
Lewisville High School
Lewisville, TXSkills
- Money Handling
- Customer Relations
- Team motivation
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Employee Scheduling
- Employee Performance Evaluations
- Customer service and satisfaction
Timeline
Assistant Manager
Texas Data Entry, Inc
03.2008 - 06.2024
High School Diploma -
Lewisville High School
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