Diana Shum
South Gate,CA
Summary
Dynamic Front Line Supervisor at UPS with a strong focus on team building and motivation. Enhanced package handling efficiency through effective communication and problem-solving skills. Proven ability to implement performance improvement plans, fostering a culture of safety and productivity. Committed to continuous learning and delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Front Line Supervisor
United Parcel Service, UPS
03.2021 - Current
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Assessed staff performance regularly, implementing performance improvement plans when necessary to bring underperforming employees up to standard expectations.
- Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
Package Handler
United Parcel Service, UPS
10.2018 - 03.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Shipping Clerk
Service Connection, Inc.
02.2012 - 08.2016
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
Education
High School Diploma -
South Gate High School
South Gate, CA06.2003
Skills
- Customer service focus
- Effective communication
- Team building and motivation
- Problem-solving abilities
- Willingness to learn
Timeline
Front Line Supervisor
United Parcel Service, UPS
03.2021 - Current
Package Handler
United Parcel Service, UPS
10.2018 - 03.2021
Shipping Clerk
Service Connection, Inc.
02.2012 - 08.2016
High School Diploma -
South Gate High School
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