Diana Smith

Plainville,CT

Summary

Dedicated phlebotomist with expertise in specimen collection and adherence to safety protocols. Proven ability to enhance laboratory processes while providing compassionate patient care, ensuring accurate sample handling and compliance with HIPAA regulations.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Certification

Work History

NCH Certified Phlebotomist Technician

Piedmont Hospital

Rock Hill, SC

04.2023 - 10.2025

Performed venipuncture and capillary draws on diverse patient populations.
Ensured adherence to safety protocols and infection control procedures during specimen collection.
Conducted quality checks on collected samples to ensure compliance with laboratory standards.
Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
Centrifuged blood samples as outlined in clinical protocols.
Used personal protective equipment correctly to protect coworkers and patients.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Addressed questions and concerns to educate patients on collection process and procedures.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Organized daily work based on collection priority.
Packaged and shipped specimens to central lab daily.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Handled insurance verification tasks using Cerner to validate patient insurance information.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Monitored inventory of supplies, ensuring availability of necessary materials for efficient operations.

NHA Certified Medical Assistant

UCONN Health Center

Farmington CT

08.2002 - 07.2022

Administered patient care, ensuring comfort and safety during examinations and procedures.
Assisted healthcare providers with clinical tasks, improving workflow efficiency and patient satisfaction.
Managed electronic health records, maintaining accuracy and confidentiality of patient information.
Coordinated patient appointments and follow-ups, enhancing communication between patients and healthcare staff.
Trained new staff on office protocols and medical procedures, fostering team cohesion and competency.
Implemented process improvements for patient intake, reducing wait times and optimizing service delivery.
Conducted quality control checks on medical supplies, ensuring compliance with safety standards and regulations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Supported surgical teams by preparing instruments and equipment for orthopedic procedures.
Monitored patient progress post-procedure, providing feedback to medical staff on recovery status.
Assessed patient comfort related to cast and splints and assisted with comfort measures.
Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
Decontaminated all equipment, instruments and supplies and cleaned and stocked carts, rooms and changed linen, as required.
Supported clinic growth through positive word-of-mouth referrals from satisfied patients and their families.
Participated in continuing education opportunities such as workshops conferences to stay updated on industry advancements.
Provided compassionate support to patients during difficult times, addressing concerns related to their injuries or treatments in a professional manner.
Operated sterilization equipment to ensure compliance with health and safety standards.
Assisted in the preparation and packaging of surgical instruments for efficient distribution.
Trained new staff on sterilization protocols and best practices for infection control.
Reduced equipment downtime through regular inspection, maintenance, and prompt reporting of any issues requiring repair or replacement.
Reduced cross-contamination risks by thoroughly cleaning and disinfecting instruments, trays, and surfaces.
Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
Ordered and restocked supplies for decontamination and surgical areas.

Education

High School Diploma -

Berlin High

Berlin, CT

Skills

General Surgery-Procedures -Sterilization /Assist Surgeons
Calm under pressure
Vascular Surgery
Plastic Surgery
Orthopedics
Internal Medicine
Order of draw
Blood culture collection
Specimen labeling
Centrifugation techniques
Pediatric phlebotomy
Geriatric phlebotomy

Equipment sterilization
Proper tourniquet application
Needle selection
Patient identification
Sample and specimen collection
Medical terminology
Venipuncture and capillary puncture
Certified in CPR/AED
Phlebotomy technician (PT)
Finger stick method
Venipuncture and IV placement

Accomplishments

Maintained compliance with OSHA, HIPAA, and CLIA standards.
Achieved difficult sticks, patients through effectively helping with communication skill explaining to patient in detailed process of what I am going to do ,answer all question for patient continuity of care.

Certification

Certified Nurse Aid/Patient Care Tech -Bristol Hospital 1997
Certified NHACCMA, Tunxis Community College - 02/02/20011 #9911-8530
Certified NHA Phlebotomist Tech, Tunxis Community 02/03/2018 #H9L9E5Q5
BLS -Piedmont Hospital Renew 06/2026
Certificate of Completion Carolina School of Phlebotomy IV Placement -02/6/2025 #43853

Languages

English

Full Professional

Timeline