Diana Solis
El Paso,TX
Summary
Relationship-focused Program and Operations Manager and licensed Life Insurance Producer (TX) with extensive experience serving as a primary point of contact for diverse client populations in regulated environments. Proven ability to manage complex client portfolios, deliver consultative support, resolve service issues, and maintain compliant documentation. Known for building trust, driving client satisfaction, and providing proactive client education through virtual and in-person engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Assessment & Visualization Lead
Joint Task Force North (USNORTHCOM)
07.2024 - 09.2025
- Served as primary liaison between multi-agency stakeholders, providing centralized support and communication across operational partners.
- Managed ongoing relationships with internal and external partners, ensuring alignment of services, expectations, and reporting.
- Maintained accurate records and dashboards to track performance, outcomes, and client-facing metrics.
- Delivered regular virtual briefings to senior leaders, translating complex data into actionable insights.
Brigade Sexual Assault Response Coordinator
Texas Army National Guard
07.2022 - 09.2025
- Served as single point of contact for large client population across multiple regions, delivering ongoing case management and consultative support to enhance client experience.
- Owned and managed portfolio of sensitive cases, ensuring proactive follow-up and issue resolution to maintain consistent service delivery.
- Advocated for clients internally, coordinating with legal, medical, and leadership stakeholders to ensure comprehensive support.
- Conduct regular virtual and in-person client meetings and maintain compliant documentation of all interactions.
Medical Support Assistant
Interdisciplinary Pain Management Center
07.2012 - 03.2014
- Delivered client-facing support in healthcare setting, facilitating eligibility verification, coordinating benefits, and ensuring compliance with healthcare regulations.
- Utilized knowledge of health insurance concepts and patient coverage to enhance service delivery.
Education
Master of Business Administration -
American Military University
01.2025
Bachelor of Science - Applied Entrepreneurship
Grand Canyon University
01.2022
Skills
- Relationship Management & Client Advocacy
- Case Management & Service Resolution
- Stakeholder & Cross-Functional Coordination
- Portfolio & Program Oversight
- Compliance & Regulatory Documentation
- Client Education & Training Delivery
- Virtual Client Meetings & Briefings
- Process Improvement & Service Recovery
- Data Tracking & Reporting
Certification
Life Insurance Producer License, Texas, 11/01/25, Active
Additional Leadership Experience
- Maintenance Program Manager / Sr. Maintenance Program Manager, Texas Army National Guard, El Paso, TX, Managed large operational portfolios including personnel, schedules, compliance, and resources., Built trusted relationships with internal stakeholders, monitored performance metrics, and provided consultative guidance to improve service delivery and operational effectiveness.
- Interim Supervisor – Surface Maintenance Mechanic, Department of the Army, El Paso, TX, Led service teams responsible for resolving operational issues, managing escalations, maintaining accurate documentation, and ensuring compliance with organizational policies and procedures.
- Platoon Sergeant / Personnel Manager, Texas Army National Guard, Lubbock, TX, Served as liaison between leadership, medical teams, and external partners., Managed client-facing operations delivering healthcare services and tracked service utilization and outcomes.
- Squad Leader / Equal Opportunity Leader, Warrior Transition Battalion, Fort Sam Houston, TX, Provided primary support and advocacy for service members navigating medical and administrative processes., Delivered ongoing client education, crisis support, and service coordination in a regulated environment.
Timeline
Data Assessment & Visualization Lead
Joint Task Force North (USNORTHCOM)
07.2024 - 09.2025
Brigade Sexual Assault Response Coordinator
Texas Army National Guard
07.2022 - 09.2025
Medical Support Assistant
Interdisciplinary Pain Management Center
07.2012 - 03.2014
Master of Business Administration -
American Military University
Bachelor of Science - Applied Entrepreneurship
Grand Canyon University