Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Diana Spain

Gulf Breeze,FL

Summary

5 years’ experience in the hospitality industry. Energetic, highly motivated with desire to take on new challenges with strong work ethics.

while providing exceptional interpersonal skill. collaborating effectively with management and team members while providing high quality guest services to ensure a consistent and professional attitude.

My main motto is devotion with positive and memorable experience to all guest.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Condo Cleaner

Gulf Properties Realty
Navarre, Florida
09.2020 - Current
  • Documenting job work sheets
  • Conversing with supervisor reguarding supplies needed and maintenance issues
  • Speaking courteously with guests and actively listening to condo owners to provide excellent service
  • Polished woodwork such as doors, door frames, baseboards, cabinets and other fixtures.
  • Cleaning and disinfecting all rooms

Guest Service Associate

Tom Thumb
11.2022 - 05.2024
  • Greeting guests in a friendly and professional manner
  • Assisting guests in finding products and providing detailed information
  • Processing sales transactions
  • Ensuring shelves are properly stocked and organized
  • Performing regular inventory checks
  • Cleaning and maintaining store premises
  • Resolving guest complaints or concerns
  • Collaborating with team members
  • Keeping knowledge of current and upcoming products and promotions
  • Following proper food safety and sanitation procedures.

Hostess

Redfish Blue Fish
Pensacola Beach, Florida
02.2017 - 08.2020
  • Welcoming and engaging guests
  • Speaking courteously with guests
  • Setting tone for smooth handoff to servers
  • Creating a comfortable environment
  • Resolving guests' concerns
  • Utilizing POS and No Wait App
  • Handling cash transactions
  • Retail/gift shop duties
  • Taking to-go orders
  • Preparing cold appetizers
  • Making reservations
  • Maintaining cleanliness of the restaurant
  • Training new hostess/host.

Counter Person

Unnamed Restaurant
Pensacola Beach, Florida
06.2016 - 09.2016
  • Welcoming guests
  • Taking customer food orders and delivering to tables
  • Maintaining cleanliness of the restaurant
  • Making deliveries
  • Handling cash transactions
  • Promoting and distributing flyers
  • Walking sample menu items.

Rehabilitation Assistant

Winter Haven, Florida
02.2016 - 06.2016
  • Assisting with rehabilitation and recovery
  • Assisting with transportation
  • Domestic housekeeping.

Temp Certified Medical Assistant

Express Employment Professional
Pensacola, Florida
08.2015 - 12.2015
  • Measuring vital signs
  • Updating and recording patient medications
  • Administering tests and oxygen
  • Following asepsis technique
  • Using medical management software
  • Assisting physicians with patient information.

Legal Assistant

Gregory Farrar
Pensacola, Florida
10.2014 - 06.2015
  • Filing legal pleadings
  • Preparing clients for court
  • Answering phone and greeting clients
  • Intake interviews
  • Faxing and scanning documents
  • Communication with assistants
  • Scheduling court reporters.

Certified Medical Assistant

Medical Center
Pensacola, Florida
11.2013 - 06.2014
  • Measuring vital signs
  • Administering injections and capillary punctures
  • Following asepsis techniques
  • Handling medical records
  • Scheduling appointments
  • Communicating with patients and phoning in prescriptions
  • Assisting with wound care
  • Scheduling CT and MRI scans
  • Updating patient records
  • Processing patient intake and insurance verification.

Education

Medical - Medical Assisting

Pensacola State College
Pensacola, FL
08-2012

High School Diploma -

Pensacola Jr. College
Pensacola, FL
04-2008

Skills

  • Communication
  • Collaboration
  • Time management
  • problem -solving
  • Self Motivation
  • Adaptability

Accomplishments

  • Member of the AAMA (American Association of Medical Assistants)
  • HOSA (Health Occupations Students of America) judge hosted by Pensacola State College
  • Cum laude

Certification

  • Serv Safe Certification 9/25/2023 date of expiration 9/25/2028
  • CMA (AAMA)
  • Certificated in HIV/AIDS 6-2012
  • BLS/CPR and AED Adults and Children for Healthcare Providers (not current)

Timeline

Guest Service Associate

Tom Thumb
11.2022 - 05.2024

Condo Cleaner

Gulf Properties Realty
09.2020 - Current

Hostess

Redfish Blue Fish
02.2017 - 08.2020

Counter Person

Unnamed Restaurant
06.2016 - 09.2016

Rehabilitation Assistant

02.2016 - 06.2016

Temp Certified Medical Assistant

Express Employment Professional
08.2015 - 12.2015

Legal Assistant

Gregory Farrar
10.2014 - 06.2015

Certified Medical Assistant

Medical Center
11.2013 - 06.2014

Medical - Medical Assisting

Pensacola State College

High School Diploma -

Pensacola Jr. College

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Diana Spain