Diana Sprouse
Cairo,WV
Summary
Dedicated and safety-conscious professional with over 30 years of customer service and management experience, seeking to transition into a field-based Utility Locator role. Passionate about public safety, working independently outdoors, and solving problems with precision. Proven record of meeting goals, exceeding quality standards, and maintaining strong attention to detail. Committed to learning new technologies and following established procedures to support utility safety.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Assistant
TC Repair & Towing
03.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
Naturally Delicious, LLC
01.2016 - Current
- Owned and operated a small business with responsibility for operations, budgeting, and customer relations
- Managed logistics and delivery, working independently in varied environments
- Ensured high standards of service and safety daily
Team Lead for Deli/Bakery
Walmart
08.2019 - 03.2022
- Supervised staff, monitored food safety practices, and coordinated daily department operations
- Maintained clear communication and adhered to safety protocols in a high-paced environment
Owner
Above and Beyond Construction
03.2004 - 10.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Associate in Applied Science - Diversified Agriculture
West Virginia University at Parkersburg
Parkersburg, WV05.2015
Skills
- Strong attention to detail and commitment to safety in every task
- Comfortable working outdoors in a variety of weather conditions
- Excellent problem-solving and decision-making abilities
- Proficient in using computer applications and learning new systems
- Clear and professional communicator with teams, customers, and contractors
- Reliable and efficient working independently in the field
- Physically able to walk, bend, and lift up to 75 lbs when needed
- Dedicated to following procedures and documenting work accurately
Certification
Certificates - Current ServSafe certification, exp 2026-06-28
Timeline
Office Assistant
TC Repair & Towing
03.2024 - Current
Team Lead for Deli/Bakery
Walmart
08.2019 - 03.2022
Naturally Delicious, LLC
01.2016 - Current
Owner
Above and Beyond Construction
03.2004 - 10.2018
Associate in Applied Science - Diversified Agriculture
West Virginia University at Parkersburg