Diana Stief
Pulaski,TN
Summary
Experienced and organized professional with a strong background in customer service, office administration, and home management. Skilled in data entry, problem solving, schedule and calendar coordination, client record management, budgeting, event planning, and completion of projects efficiently. Strong phone communication skills. Known for managing multiple priorities to get the job done.
Overview
29
29
years of professional experience
Work History
Home Management
Self Employed
Fromberg, Montana
09.2005 - Current
- Managed budgeting, bill payments, household expenses, menu planning, grocery lists, and kitchen inventory.
- Supported self-employed household operations and day-to-day home routines.
- Coordinated family schedules, appointments, and calendar commitments to maximize time efficiency.
- Planned large family and friend gatherings with timelines and task lists for smooth execution.
- Prepared themed dining arrangements, seating plans, menu selections, and allergy-friendly options while keeping team members aligned with objectives and deadlines.
- Built daily homeschool lesson plans around curriculum goals and family learning needs.
- Adjusted instruction for student needs, pace, and learning style through worksheets, projects, and activities to improve learning outcomes.
- Kept attendance records and portfolio materials current for homeschool compliance.
- Planned vegetable planting schedules using seasonal field plans and crop rotation to support long-term soil health, while controlling weeds, pests, and diseased plants to protect garden health.
- Completed harvesting and preserving garden produce for later use.
Customer Service Representative
Western States Insurance
Billings, Montana
05.2003 - 09.2005
- Resolved client service issues through effective phone, email, and written communication, improving overall service experience.
- Delivered timely resolutions for customer complaints, ensuring a high level of customer satisfaction.
- Guided Western States Insurance clients in understanding policy questions and coverage details while enhancing customer satisfaction.
- Responded to customer inquiries via phone providing accurate information regarding products and services.
- Processed insurance applications, renewals, and account updates for Western States Insurance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist/Office worker
Pierce Flooring
Billings, Montana
10.1997 - 05.2003
- Greeted Pierce Flooring customers and directed inquiries to appropriate departments, enhancing customer experience.
- Managed incoming calls, documented messages, and routed communication to relevant personnel.
- Processed customer paperwork, purchase forms, and correspondence to maintain efficient office workflow.
- Processed customer payments using cash registers and point-of-sale terminals in line with company policies and procedures.
- Partnered with flooring sales staff to provide order status updates and delivery communication.
- Maintained office supply inventory for five stores by forecasting needs, placing orders, and confirming shipments to support operational efficiency.
- Collaborated with warehouse personnel to verify flooring inventory for large jobs, ensuring accurate order fulfillment.
Education
Associate of Applied Science - Travel And Airline
National American University
Rapid City, SD05-1986
Skills
- Homeschool administration
- Financial planning
- Event planning
- Calendar coordination
- Time management
- Organizational management
- Client record management
- Office administration
- Front desk operations
- Customer service
- Team collaboration
- Data entry
- Telephone skills
- Phone etiquette
- Adaptability and flexibility
- Empathy and patience
- Home upkeep
Timeline
Home Management
Self Employed
09.2005 - Current
Customer Service Representative
Western States Insurance
05.2003 - 09.2005
Receptionist/Office worker
Pierce Flooring
10.1997 - 05.2003
Associate of Applied Science - Travel And Airline
National American University