Yolanda Wolski
clerk
Springfield,Missouri
Summary
Dynamic professional with extensive experience in home management and healthcare administration, notably at Cox Health. Proven ability to enhance patient care through effective communication and meticulous record-keeping. Skilled in medical billing and patient scheduling, demonstrating strong problem-solving abilities and attention to detail to optimize operational efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Home Management
Self-employeed
09.2006 - Current
- Identified visual impairments related to basic life skills in areas such as self-care, literacy, communication, health management, home management and meal preparation.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Conducted research and applied findings to advance agricultural and home management programs.
- Participated in continuous professional development opportunities to remain current on best practices within the field of group home management and care provision.
- Organizer of schedules, children rearing and school paperwork
Account Representative
Biokineticsllc
01.1999 - 10.2001
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Collaborated with other departments to address customer needs and service requests.
- Worked with pharmaceutical companies to monitor medication testing on paid volunteers
Medical Office Clerk
Cox Health
08.1996 - 03.1999
- Streamlined office operations by organizing and maintaining accurate patient records and medical files.
- Served as a liaison between patients and doctors by communicating questions or concerns clearly while maintaining professionalism at all times.
- Contributed to maintaining a clean and organized office environment by managing supplies inventory and restocking as needed.
- Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
Human Resourdes Assistant
Redneck Trailer Supplies
02.1995 - 06.1998
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
- Managed confidential employee records, safeguarding personal and professional information.
- Converted employee status from temporary to permanent.
Education
Business Management
Ozarks Technical Community College
Springfield, MOBusiness Analytics
Upper Columbia Academy
Spangle, WA05-1992
Skills
- Home management
- Storage asset lifecycle management
- Galley management
- Funeral service management
- Optimal nutrition management
- Filing systems management
- Business correspondence management
- Organizational growth
- Critical thinking
- Professional telephone etiquette
- Effective communication
- Patient scheduling proficiency
- Patient confidentiality maintenance
- Healthcare compliance
- Administrative support experience
- Data entry efficiency
- Medical billing
- Insurance verification mastery
- Electronic health records management
- Medical transcription accuracy
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Patient care
- HIPAA regulations
- Accounts receivable
- Claims processing
- Clinical documentation
- Patient charting
- Office administration
- Phone and email etiquette
- Payment collection and processing
- Patient scheduling
- Flexible schedule
- Patient registration
- Electronic charting
- Managing patient records
- Data entry
- Accounts payable
- Front desk management
- Appointment management
- Appointment scheduling
- Workload management
- Schedule management
- Appointment coordination
- OSHA compliance
Certification
Dietary Aid certification for Nursing Homes
Languages
Spanish
Native or Bilingual
Timeline
Home Management
Self-employeed
09.2006 - Current
Account Representative
Biokineticsllc
01.1999 - 10.2001
Medical Office Clerk
Cox Health
08.1996 - 03.1999
Human Resourdes Assistant
Redneck Trailer Supplies
02.1995 - 06.1998
Business Management
Ozarks Technical Community College
Business Analytics
Upper Columbia Academy
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