Diana Surratt
White Deer
Summary
Proactive and detail-oriented professional with a proven track record at Hobby Lobby for enhancing customer satisfaction through exceptional service and efficient inventory management. Skilled in clear communication and safety compliance, adept at fostering teamwork and collaboration. Demonstrates critical thinking and a positive attitude, ensuring high standards of safety and service are met consistently. Pursuing a career in education and business management.
Overview
8
8
years of professional experience
Work History
Stocker Temp
Hobby Lobby
09.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Dispatcher
Carson County Sheriffs Office
10.2023 - 04.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Corrections Officer
Potter County Sheriffs Office
05.2022 - 05.2023
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Cashier
Garrisons Food Mart
02.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Managed all monetary exchanges with precision.
Cashier
Groom Grocery
06.2017 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate Of Applied Arts - Education
Amarillo College
Amarillo, TXAssociate Of Business Administration - Business Administration
Amarillo College
Amarillo, TXSkills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Customer assistance
- Clear communication
- Flexible schedule
- Energetic and outgoing
- Money handling
- Safety compliance
- Quick learner
- Teamwork and collaboration
- Time management
- Motivated team player
- Dependable and reliable
- Critical thinking
Timeline
Stocker Temp
Hobby Lobby
09.2024 - Current
Dispatcher
Carson County Sheriffs Office
10.2023 - 04.2024
Corrections Officer
Potter County Sheriffs Office
05.2022 - 05.2023
Cashier
Garrisons Food Mart
02.2021 - 08.2021
Cashier
Groom Grocery
06.2017 - 08.2020
Associate Of Applied Arts - Education
Amarillo College
Associate Of Business Administration - Business Administration
Amarillo College
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