Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Tavarez

Brooklyn,NY

Summary

Having just completed a twelve-week intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, cyber security, and includes evaluative hands-on assessments, with CompTIA A+ Certification, to seek and maintain full-time position.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GDIT (FEMA)
09.2022 - 03.2023
  • Conferred with customers by telephone to provide information about services, or obtain details of complaints.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
  • Supported remote users through remote desktop tools, ensuring seamless connectivity regardless of location.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
  • Streamlined help desk processes for increased productivity and improved response times.

Administrative Department

FM Limo LLC
09.2016 - 07.2018
  • Scheduled trips for the chauffeurs, including any special requests from clients
  • Responded to and handled client complaints and inquiries in a timely manner
  • Supported the financial department in preparation of invoices and other reports on a monthly basis.
  • Ensured compliance with all relevant regulations, policies, and standards through diligent oversight of department operations.

Concierge

Complete Management Solutions CMS
10.2015 - 06.2017
  • Accountable for checking in guest upon arrival, as well as provided with nearby attraction facilities and activities
  • Handled guest complaints and resolved issues to the best degree possible
  • Assisted front desk management in preparation of new hires and reports.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Education

IT Support Training course program for CompTIA A - Computer And Information Sciences

Per Scholas
Bronx, NY
03.2024

Associate of Arts -

State University of New York Delhi
Delhi, NY
06.2010

Skills

  • Remote Diagnostics
  • Application installations
  • End-user support
  • Customer Service
  • Windows Operating System
  • Mac OS Operating System
  • Linux Environment
  • Virtualization Technologies

Certification

  • CompTIA A+

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

GDIT (FEMA)
09.2022 - 03.2023

Administrative Department

FM Limo LLC
09.2016 - 07.2018

Concierge

Complete Management Solutions CMS
10.2015 - 06.2017

IT Support Training course program for CompTIA A - Computer And Information Sciences

Per Scholas

Associate of Arts -

State University of New York Delhi
Diana Tavarez