Summary
Overview
Work History
Education
Skills
Timeline
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Diana Torres

Escondido,CA

Summary

Proven track record in enhancing lab efficiency and customer satisfaction, notably at the Gemological Institute of America. Skilled in laboratory techniques and fostering positive work environments, I streamlined processes and mentored staff, significantly improving operational outcomes. Expertise in microscopy and customer relations underpins my ability to meet and exceed employer expectations. As an Assistant Manager at Panda Express, a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience

Work History

Lab Associate

Gemological Institute of America
07.2018 - Current
  • Clean stones, accuracy in measurements for each single stone received by clients
  • Enhanced data accuracy of each stone through meticulous record-keeping and attention to detail.
  • Increased lab efficiency by streamlining processes and implementing new protocols.
  • Participated in routine maintenance schedules for all laboratory instruments, reducing downtime due to malfunctions or calibration issues.
  • Managed inventory of laboratory supplies, ensuring availability of necessary materials while minimizing waste and overstocking costs.
  • Assisted in the training of new lab associates, promoting best practices for efficient workflow.
  • Prepared high-quality samples for analysis using precise techniques and equipment handling skills.

Stocker

Costco
05.2019 - 07.2019
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Answered customer questions and provided detailed product information.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.

Assistant Manager

Panda Express
11.2012 - 10.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, inventory, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Palomar College
San Marcos, CA

San Pasqual High School
06.2013

Skills

  • Laboratory techniques
  • Microscopy techniques
  • Instrumentation Operation
  • Laboratory maintenance
  • Customer Relations
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation
  • Workload Management
  • Orientation and training

Timeline

Stocker

Costco
05.2019 - 07.2019

Lab Associate

Gemological Institute of America
07.2018 - Current

Assistant Manager

Panda Express
11.2012 - 10.2018

Palomar College

San Pasqual High School

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Diana Torres