Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

FRANCINE LACY

Indianapolis,IN

Overview

46
46
years of professional experience
1
1
Certification

Work History

Lab Associate

Quest Diagnostics
Indianapolis, IN
05.2023 - Current
  • Collected and organized data to perform data analysis and prepare technical reports.
  • Identified and fixed issues with lab equipment to achieve more accurate lab results.
  • Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
  • Evaluated the efficacy of new methods or processes by conducting experiments under controlled conditions.
  • Reviewed experimental data to catch potential lab errors and correct mistakes.
  • Trained new employees on proper use of laboratory equipment and safety protocols.
  • Participated in extra training and courses to refine and improve upon industry knowledge.
  • Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
  • Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
  • Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
  • Reviewed scientific literature related to current research projects in order to stay up-to-date with developments within the field.
  • Calibrated laboratory instruments according to manufacturer specifications.
  • Collaborated with external vendors for supply orders or instrument repairs.
  • Assisted in designing and developing experiments for research projects.
  • Participated in weekly meetings with other lab associates to discuss progress on current projects.
  • Interpreted test results and determined need for retesting.

Support Technician

Quest Diagnostics
Indianapolis, IN
05.2020 - 05.2023
  • Maintained positive working relationship with fellow staff and management.
  • Used remote login tools to assist clients with technical and product questions.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Assisted in the development and implementation of new processes related to IT support activities.
  • Diagnosed system errors and troubleshot technical issues for clients.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Implemented system security and data assurance software.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Organized bench supplies and performed inventory counts.
  • Supported customers with online billing, access, and account issues.
  • Assisted customer in understanding products, components and systems using technical demonstration.

TRANSFUSION SERVICE ASSISTANT

MID AMERICA CLINICAL LAB
Indianapolis, IN
02.2003 - 05.2020
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Assisted with unloading delivery trucks when new shipments arrived.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Performed opening and closing duties as assigned, such as setting up the sales floor for business hours.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Greeted frequent visitors by name and explained new promotions.
  • Created reports on inventory levels, sales volumes, stock movements and other relevant data.
  • Organized promotional displays for special events or holidays.

LIFE HEALTH AND DISABILITY UNDERWRITER

Safeco
Indianapolis, IN
01.1987 - 02.2003
  • Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
  • Provided guidance on underwriting procedures to junior staff members.
  • Maintained knowledge of changing regulations and guidelines in the mortgage industry.
  • Coordinated with legal and financial experts to resolve underwriting issues.
  • Utilized underwriter authority to correspond with corporate risk appetite and strategy.
  • Underwrote, managed and serviced profitable book of business.
  • Performed periodic reviews of existing loans to ensure continued compliance with established policies.
  • Conducted comprehensive analysis and evaluated risk to control underwriting loss.
  • Established maximum loan amounts according to underwriting standards and communicated decisions to customers.
  • Reviewed property appraisals to ensure accurate valuation and compliance with standards.
  • Implemented underwriting strategies to minimize risk and maximize profitability.

Inspector

RCA
Indianapolis, IN
02.1979 - 02.1987
  • Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
  • Generated detailed reports outlining inspection and testing results.
  • Taught production team about quality control concerns to improve product excellence.
  • Developed comprehensive checklists for use during inspections to ensure nothing was missed.
  • Implemented and oversaw inspection schedules to ensure timely and efficient completion of tasks.
  • Inspected food processing plants for hygiene and health compliance, ensuring adherence to food safety standards.
  • Reviewed and analyzed statistical data from inspection reports to identify trends and areas for improvement.
  • Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
  • Facilitated cross-functional meetings to discuss inspection findings and collaborate on improvement strategies.
  • Approved incoming materials by confirming specifications and conducting measurement tests.
  • Participated in internal audits to evaluate the effectiveness of current quality control measures.

Education

High School Diploma -

ARSENAL TECHNICAL HIGH SCHOOL
Indianapolis, IN
06-1977

Skills

  • Immunological techniques
  • Sample preparation
  • Research methods
  • Laboratory techniques
  • Biochemical assays
  • Instrumentation operation
  • Scientific writing
  • Reagent preparation
  • Laboratory maintenance
  • Protein purification
  • Microscopy techniques
  • Chemical handling
  • Experimental design

Languages

English
Professional

Certification

  • LOMA CERTIFICATE ,,

Timeline

Lab Associate

Quest Diagnostics
05.2023 - Current

Support Technician

Quest Diagnostics
05.2020 - 05.2023

TRANSFUSION SERVICE ASSISTANT

MID AMERICA CLINICAL LAB
02.2003 - 05.2020

LIFE HEALTH AND DISABILITY UNDERWRITER

Safeco
01.1987 - 02.2003

Inspector

RCA
02.1979 - 02.1987
  • LOMA CERTIFICATE ,,

High School Diploma -

ARSENAL TECHNICAL HIGH SCHOOL

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