FRANCINE LACY
Indianapolis,IN
Overview
46
46
years of professional experience
1
1
Certification
Work History
Lab Associate
Quest Diagnostics
Indianapolis, IN
05.2023 - Current
- Collected and organized data to perform data analysis and prepare technical reports.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
- Evaluated the efficacy of new methods or processes by conducting experiments under controlled conditions.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Trained new employees on proper use of laboratory equipment and safety protocols.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
- Reviewed scientific literature related to current research projects in order to stay up-to-date with developments within the field.
- Calibrated laboratory instruments according to manufacturer specifications.
- Collaborated with external vendors for supply orders or instrument repairs.
- Assisted in designing and developing experiments for research projects.
- Participated in weekly meetings with other lab associates to discuss progress on current projects.
- Interpreted test results and determined need for retesting.
Support Technician
Quest Diagnostics
Indianapolis, IN
05.2020 - 05.2023
- Maintained positive working relationship with fellow staff and management.
- Used remote login tools to assist clients with technical and product questions.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Assisted in the development and implementation of new processes related to IT support activities.
- Diagnosed system errors and troubleshot technical issues for clients.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Implemented system security and data assurance software.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Organized bench supplies and performed inventory counts.
- Supported customers with online billing, access, and account issues.
- Assisted customer in understanding products, components and systems using technical demonstration.
TRANSFUSION SERVICE ASSISTANT
MID AMERICA CLINICAL LAB
Indianapolis, IN
02.2003 - 05.2020
- Supported serving staff in delivering accurate and well-presented food orders.
- Assisted with unloading delivery trucks when new shipments arrived.
- Resolved guest complaints to maintain complete customer satisfaction.
- Performed opening and closing duties as assigned, such as setting up the sales floor for business hours.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted frequent visitors by name and explained new promotions.
- Created reports on inventory levels, sales volumes, stock movements and other relevant data.
- Organized promotional displays for special events or holidays.
LIFE HEALTH AND DISABILITY UNDERWRITER
Safeco
Indianapolis, IN
01.1987 - 02.2003
- Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
- Provided guidance on underwriting procedures to junior staff members.
- Maintained knowledge of changing regulations and guidelines in the mortgage industry.
- Coordinated with legal and financial experts to resolve underwriting issues.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Underwrote, managed and serviced profitable book of business.
- Performed periodic reviews of existing loans to ensure continued compliance with established policies.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Established maximum loan amounts according to underwriting standards and communicated decisions to customers.
- Reviewed property appraisals to ensure accurate valuation and compliance with standards.
- Implemented underwriting strategies to minimize risk and maximize profitability.
Inspector
RCA
Indianapolis, IN
02.1979 - 02.1987
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Generated detailed reports outlining inspection and testing results.
- Taught production team about quality control concerns to improve product excellence.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Implemented and oversaw inspection schedules to ensure timely and efficient completion of tasks.
- Inspected food processing plants for hygiene and health compliance, ensuring adherence to food safety standards.
- Reviewed and analyzed statistical data from inspection reports to identify trends and areas for improvement.
- Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
- Facilitated cross-functional meetings to discuss inspection findings and collaborate on improvement strategies.
- Approved incoming materials by confirming specifications and conducting measurement tests.
- Participated in internal audits to evaluate the effectiveness of current quality control measures.
Education
High School Diploma -
ARSENAL TECHNICAL HIGH SCHOOL
Indianapolis, IN06-1977
Skills
- Immunological techniques
- Sample preparation
- Research methods
- Laboratory techniques
- Biochemical assays
- Instrumentation operation
- Scientific writing
- Reagent preparation
- Laboratory maintenance
- Protein purification
- Microscopy techniques
- Chemical handling
- Experimental design
Languages
English
Professional
Certification
- LOMA CERTIFICATE ,,
Timeline
Lab Associate
Quest Diagnostics
05.2023 - Current
Support Technician
Quest Diagnostics
05.2020 - 05.2023
TRANSFUSION SERVICE ASSISTANT
MID AMERICA CLINICAL LAB
02.2003 - 05.2020
LIFE HEALTH AND DISABILITY UNDERWRITER
Safeco
01.1987 - 02.2003
Inspector
RCA
02.1979 - 02.1987
- LOMA CERTIFICATE ,,
High School Diploma -
ARSENAL TECHNICAL HIGH SCHOOL