Diana Torres
Fort Pierce
Summary
Dynamic Manager with a proven track record in enhancing customer satisfaction and driving sales through innovative merchandising and effective team training. Skilled in retail inventory management and operations, I successfully reduced staff turnover and optimized store performance, fostering a collaborative environment that maximized results.
Overview
6
6
years of professional experience
Work History
Travel Store Manager
Cato Fashions
Fort Pierce
01.2023 - Current
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented visual merchandising strategies, enhancing store presentation and customer engagement.
- Analyzed sales data to identify trends, driving strategic decision-making for promotions.
- Developed employee schedules, balancing labor costs with operational needs.
- Resolved customer inquiries and complaints, promoting satisfaction and loyalty.
- Coordinated team meetings to improve communication and align on business objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Customer Service Team Lead
Burlington Coat Factory Department Store
Port Saint Lucie, FL
10.2020 - 12.2022
- Led customer service team, enhancing performance through effective training and mentorship.
- Implemented process improvements to streamline customer interactions and increase satisfaction levels.
- Developed comprehensive training programs for new hires, ensuring consistency in service standards.
- Analyzed customer feedback to identify trends and drive changes in service delivery practices.
- Conducting on the phone and in person interviews to hire in multiple locations and departments within the company
Education
Phlebotomy - Phlebotomy
Irsc
Ft. Pierce, FLHigh School Diploma -
Fort Pierce Westwood
Ft. Pierce, FL06.2016
Skills
- Customer service
- Store operations
- Training and mentoring
- Store merchandising
- Cash management
- Retail inventory management
- Recruitment and hiring
- Operations management
- Product merchandising
- Payroll management
- Bank deposit procedures
- Loss prevention
- Retail merchandise quality standards
- Loss prevention procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Travel Store Manager
Cato Fashions
01.2023 - Current
Customer Service Team Lead
Burlington Coat Factory Department Store
10.2020 - 12.2022
Phlebotomy - Phlebotomy
Irsc
High School Diploma -
Fort Pierce Westwood