Diana Trailer
Rogers,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
1988
1988
years of post-secondary education
Work History
Independent Sober Living House Manager
Owner, Trailer Enterprises
Rogers, AR
06.2025 - 12.2025
- Worked directly with Ozark Healing and Recovery out of Rogers Ar. We housed 5 clients at a time with a 30-60 day completion date. Assisted with intake, drug testing, all housing requirements, NA/AA weekly meetings, day to day travel from home to clinic. Closed our Sober Living home due to Owner of Ozark Healing relapsing and now facing drug felony charges. We no longer felt comfortable working side by side with a non professional business owner.
- Managed daily operations of sober living house for residents.
- Handled client mishaps, behaviors, deescalate actions and words, in a calming, professional manner.
- Supervised and supported clients daily with organizational skills, housekeeping, and cooking.
- Client transportation to and from clinic, dentist and doctors appointments.
- Transported clients to NA/AA meetings three nights a week.
- Supported and participated in weekend group socials.
- Helped clients with Snap benefit reports, and resumes.
- Updated daily medication logs, quantity counts and refills.
- Random drug testing
- Random room checks
- Provided emotional and physical support to each client.
Owner/Operator
Ms D’s Child Care, LLC
Rogers, AR
01.2021 - 12.2024
- In-home daycare from infants and toddlers. Day to day care from nurturing, meals, activities, educational curriculum, to changing diapers and potty training.
- Managed daily operations of child care facility ensuring compliance with regulations.
- Strong relationship with all the parents. Based on trust, safety, excellent communication, and the best practices/skills in child care.
COA- Certified Ophthalmic Assistant
Boozmanhof Eye Care
Bella Vista, Arkansas
01.2016 - 11.2020
- Assisted ophthalmologists during examinations and procedures in a busy eye care clinic.
- Prepared patients for eye exams by collecting medical histories and performing preliminary tests.
- Managed patient scheduling, ensuring efficient workflow and minimal wait times.
- Collaborated with clinical staff to optimize patient care processes and communication.
- Trained new staff on procedures, protocols, and software systems used in the office.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Administered diagnostic tests to detect glaucoma, retinal detachment and other eye diseases.
- Triaged clinical issues to help professionals focus on appointments and maximize time.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Greeted patients in a professional manner and maintained accurate records of all visits.
- Provided support to medical staff by assisting with minor office tasks such as stocking exam rooms with necessary supplies.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
General Manager of Operations in Arkansas
Community Blood Center of the Ozarks
Rogers, AR
01.2002 - 12.2014
- Oversaw daily operations in-house and on our mobile off site operations. Managed our Phlebotomy Teams and Supervisors to ensure effective blood donation processes and logistics are done properly and timely.
- Responsible for daily blood collection while following all FDA, AABB and HIPAA Regulations.
- Managed staffing schedules to optimize resource allocation and operational efficiency.
- Assisted with training our staff in SOP, medical Terminology, History evaluations and Phlebotomy.
- Assisted with weekly Staff and Board Meetings.
- Implemented safety protocols to maintain a secure environment for donors and staff.
- Facilitated team meetings to discuss challenges, solutions, and operational goals.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Resolved escalated customer service issues in a timely manner.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Coordinated with other departments to ensure successful delivery of services.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Provided strategic direction to staff members in order to maximize productivity.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Recruited, hired, and trained new staff members according to organizational standards.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Managed scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
General Manager
Cafe Santa fe restaurant
Springdale, AR
01.1992 - 12.2001
- Managed daily operations and staff scheduling for a busy cafe.
- Oversaw inventory management, ensuring stock levels met demand.
- Developed and implemented training programs for new employees.
- Maintained high standards of customer service and satisfaction.
- Conducted regular performance evaluations for team members.
- Streamlined food preparation processes to improve efficiency.
- Facilitated team meetings to discuss goals and address challenges.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Certified Phlebotomy Technician - CPT
Petra Allied Health
Springdale, AR 01.2002 - 03.2002
Associate of Science - Business Management
NWACC
Bentonville , AR 08.1999 - 06.2001
Springdale High School
Springdale, ARCNA
Petra Allied Health
Springdale, ARCVT
Petra Allied Health
COT
Boozmanhof
Skills
- ExcellentCustomer service skills
- Highly motivated
- Detailed work with accuracy
- Highly organized
- Self-starter
- Communication skills
- Team building skills
- Medical terminology
- Proficient with EHR/Microsoft
- Substance abuse
- Mental/behavioral health
- Operations management
- Compliance adherence
- Leadership development
- Effective communication
- Problem solving
- Time management
- Team building
- Staff training
- Medication monitoring
- De-escalation techniques
- Peer support
- First AID/CPR/DLS
- Childcare experience
- Safety management
- Fitness instruction
- Skill building
- Facility inspections
- Employee scheduling
- Housekeeping
- Menu planning
- Behavior modeling
- Quality service work
- Data entry
- Regulatory compliance
- Human resources
- CNA, CPT, CVT, COA
Timeline
Independent Sober Living House Manager
Owner, Trailer Enterprises
06.2025 - 12.2025
Owner/Operator
Ms D’s Child Care, LLC
01.2021 - 12.2024
COA- Certified Ophthalmic Assistant
Boozmanhof Eye Care
01.2016 - 11.2020
General Manager of Operations in Arkansas
Community Blood Center of the Ozarks
01.2002 - 12.2014
Certified Phlebotomy Technician - CPT
Petra Allied Health
01.2002 - 03.2002
Associate of Science - Business Management
NWACC
08.1999 - 06.2001
General Manager
Cafe Santa fe restaurant
01.1992 - 12.2001
Springdale High School
CNA
Petra Allied Health
CVT
Petra Allied Health
COT
Boozmanhof