Open To Work
Diana Trammell
CDS
Moorhead,MN
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service RepresentativeLearning SpecialistAssistant ManagerBookkeeperShift Leader
Work Type
Full Time
Minimum Desired Compensation
$64000/yr
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offWork from home optionFlexible work hours
7
Years of experience
Learning Trainer delivering onboarding classes for 50+ new hires per month, first-day orientation, and safety instruction for new associates. Leads classes of 1 to 40 and supports the first 10 hours of training with culture, harassment policy, and safety topics. Earned a 95% positive rating for first-day training and adapted instruction for multilingual teams.
Work History
Product Specialist
2 Months- Trained 1-100 new hires per week on workplace culture, safety, and policy expectations.
- Achieved 95%% positive feedback per onboarding class by delivering clear, structured first-day training.
- Led new hire orientation sessions and introduced core workplace policies in a consistent, welcoming format.
- Explained safety expectations and behavior standards to support a smooth transition into the workplace.
- Supported associates with language barriers by adjusting communication and clarifying training instructions.
- Prepared class materials and training notes to keep onboarding sessions organized and consistent.
- Tracked order statuses and escalated exceptions to ensure smooth customer delivery.
- Managed product inquiries and resolved customer issues with accurate, timely follow-up.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Learning and Development Specialist
4 Years 6 Months- Achieved 95%% positive feedback per onboarding class by delivering clear, structured first-day training.
- Delivered onboarding classes for groups ranging from small teams to larger cohorts, adjusting instruction to participant needs.
- Explained workplace policies and expectations to new associates, including safety practices and harassment prevention.
- Adapted training support for associates with different language backgrounds to improve understanding during onboarding.
- Prepared classroom materials and organized training agendas to support consistent onboarding delivery.
- Coordinated training schedules and room readiness for new hire sessions and follow-up classes.
- Tracked attendance and participation during onboarding sessions to support accurate training records.
- Answered associate questions about pay, benefits, and workplace processes during training periods.
- Partnered with managers and team leads to align training sessions with site needs and staffing changes.
- Documented onboarding issues and escalated concerns to the appropriate site contacts for follow-up.
- Provided one-on-one guidance to help new associates adjust to training expectations and daily routines.
- Supported classroom setup, materials distribution, and end-of-session cleanup for training events.
- Used Microsoft Excel, Word, and PowerPoint to create and update basic training documents.
- Maintained accurate employee information in HR systems to support onboarding and personnel updates.
- Reviewed new hire paperwork and coordinated completion of required forms during onboarding.
Education
Bachelor of Science - Information Technology
is Currently working on my BS degree in Information Technology
Associate of Liberal Arts - Liberal Arts and Sciences
Associate of Science - Information Technology
Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Scheduling coordination
Onboarding
Class facilitation
Training materials development
Adult learning principles
Human resources administration
Payroll processing
Employee relations
Benefits administration
Applicant tracking systems
HRIS administration
I-9 verification
Employment law compliance
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
- Food safety Training - September 2025
- Certified demonstration , CDS - September 2025 -Current
Skills
All fifteen girls earned The Silver Award, the second-highest award in Girl Scouts, and 6 reached the Gold Award, the highest honor in Girl Scouts.
Timeline
Product Specialist
CDS
09.2026 - CurrentRead More
Learning and Development Specialist
Amazon
09.2019 - 03.2024Read More
MSUM
Bachelor of Science from Information Technology
Read More
Minnesota State Community and Technical College
Associate of Liberal Arts from Liberal Arts and Sciences
Read More
Minnesota State Community and Technical College
Associate of Science from Information Technology
Read More