Diana Trotter
Portsmouth
Summary
Dynamic professional with a proven track record at Vanue Consulting, driving a 70% revenue increase through strategic sales enablement and process optimization. Adept at leveraging data-driven insights and fostering team development to enhance customer experience and operational efficiency. Skilled in sales strategy and cross-functional leadership, committed to delivering impactful results.
Overview
16
16
years of professional experience
Work History
Instructional Coach & Development Assistant
Portsmouth Public Schools
Portsmouth
01.2025 - Current
- Partner with educators to enhance learning programs and develop performance improvement frameworks.
- Track and assess learning outcomes, applying data-driven insights to improve program effectiveness.
- Lead small group coaching sessions and professional development workshops focused on leadership, communication, and collaboration.
Director, Sales Strategy & Operations
Vanue Consulting
01.2020 - Current
- Spearhead sales and operational strategy for small business clients, resulting in a 70% increase in revenue generation through customer-centric training, process improvement, and strategic sales enablement.
- Developed scalable operational frameworks and KPIs to measure performance and align sales activities with business goals.
- Designed and led customer-focused programs to elevate engagement and satisfaction, translating into repeat client growth.
- Partnered with cross-functional stakeholders (Sales, Data, Product, and Training) to improve workflows and integrate automation tools for efficiency.
- Cultivated relationships with enterprise partners to expand market presence and business development impact across multiple regions.
- Implemented continuous improvement practices leveraging data analytics to identify root causes and optimize decision-making.
Inside Sales Operations Manager
United Parcel Service
Norfolk
06.2022 - 10.2023
- Led inside sales initiatives to drive customer acquisition and retention across multiple regions.
- Provided mentorship and performance coaching to frontline sales teams to strengthen collaboration and operational output.
- Optimized CRM workflows and team metrics reporting, increasing lead-to-sale conversion rates and overall productivity.
- Supported leadership in aligning team goals with company-wide commercial priorities.
Retail Operations & Customer Experience Manager
Brighton Collectibles
Norfolk
06.2016 - 01.2020
- Directed sales operations, merchandising, and performance management across multiple store locations.
- Supervised employees, conducted training programs, and implemented sales processes that boosted annual sales by 13%, generating $1.5M in incremental revenue.
- Analyzed performance data to forecast demand, manage inventory, and improve customer satisfaction.
- Led change initiatives and process improvements to streamline operations and enhance employee engagement.
- Trained staff on best practices for exceeding customer expectations.
- Conducted regular assessments of store operations to streamline processes.
Business & Operations Analyst
Defense Commissary Agency
Norfolk
01.2010 - 01.2014
- Managed large-scale business operations, including budgeting, pricing analysis, and team performance evaluation.
- Conducted root-cause analyses to identify workflow inefficiencies and developed corrective action plans.
- Collaborated with cross-functional teams to implement new operational systems, improving accuracy and fulfillment rates by 20%.
- Developed and delivered training programs to strengthen employee performance and ensure compliance with company policies.
- Collaborated with cross-functional teams to enhance process workflows.
- Managed inventory systems to streamline supply chain operations.
Education
Bachelor of Science - Business Marketing
Virginia State University
09.2009
Skills
- Sales strategy and operations leadership
- Process optimization and change management
- Data-driven decision making
- Automation integration and workflow design
- Team development and cross-functional leadership
- Revenue growth and sales enablement
- Customer experience transformation
- Strategic planning and performance improvement
- Sales strategy
- Process improvement
- Customer relationship management
- Pipeline management
- Problem solving
Accomplishments
- Scaled a client training and sales system that increased conversion and retention rates by 70%.
- Drove operational process improvements that boosted productivity by 25% and improved cost efficiency.
- Implemented workflow automations that improved sales rep performance by 30%.
- Recognized for leading high-performing teams through organizational change, fostering engagement and accountability across departments.
Personal Information
Title: Director, Global Sales Operations | Strategic Business Leader | Growth & Transformation Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Instructional Coach & Development Assistant
Portsmouth Public Schools
01.2025 - Current
Inside Sales Operations Manager
United Parcel Service
06.2022 - 10.2023
Director, Sales Strategy & Operations
Vanue Consulting
01.2020 - Current
Retail Operations & Customer Experience Manager
Brighton Collectibles
06.2016 - 01.2020
Business & Operations Analyst
Defense Commissary Agency
01.2010 - 01.2014
Bachelor of Science - Business Marketing
Virginia State University