Faith D. McWhorter
Newport News,VA
Summary
Professional administrative specialist with strong organizational skills and keen eye for detail. Proven track record of managing schedules, coordinating meetings, and handling correspondence efficiently. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, effective communication, and maintaining high standards in fast-paced environment.
Overview
16
16
years of professional experience
Work History
Administrative Assistant – Athletics Department
Portsmouth Public Schools
09.2023 - Current
- Provide administrative support to the Athletics Department, including scheduling, recordkeeping, and correspondence.
- Serve as a point of contact for staff, coaches, and parents, ensuring clear communication and timely resolution of inquiries.
- Assist with procurement, payroll requests, and vendor communications.
- Implemented filing system improvements, increasing efficiency in document retrieval and storage processes.
- Supported training sessions for new staff, fostering a collaborative environment and enhancing onboarding experiences.
- Assisted in the preparation of reports and presentations, enhancing clarity and visual impact for stakeholders.
- Coordinated scheduling for meetings and events, optimizing time management for staff and administration.
- Managed incoming communications, ensuring timely responses and effective information dissemination across departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Office Secretary
Jefferson County Board of Education – Irondale Community School
02.2020 - 12.2022
- Oversaw enrollment, registration, and withdrawals for students.
- Handled recordkeeping and database management.
- Assisted with attendance concerns and school communications.
- Provided technical support and maintained office equipment.
Clerical Assistant
Birmingham City Schools – Central Park/Carrie A. Tuggle Elementary
10.2017 - 01.2020
- Delivered excellent customer service to faculty, staff, and parents.
- Assisted with attendance concerns and coordinated five-day attendance meetings with school leadership.
- Prepared letters, flyers, and school communications.
- Maintained student records and supported data entry functions.
Administrative Assistant (Contractor)
Office Team Temp Agency
- Managed phone calls, meetings, and appointment scheduling.
- Supported expense reporting, filing systems, and visitor assistance.
School Clerk
Humphries Elementary School
- Coordinated SAC meetings and supported administrators with correspondence.
- Reorganized filing systems and maintained student folders.
- Managed phones, data entry, and general clerical functions.
Attendance Secretary
Mount Zion High School
08.2013 - 08.2015
- Assisted with attendance inquiries and maintained accurate student records.
- Organized meetings with administrators, parents, and counselors.
- Provided data entry and clerical support.
- Maintained accurate student attendance records using electronic databases.
- Coordinated communication between teachers, parents, and administration regarding attendance issues.
- Implemented efficient filing systems for student attendance documentation.
- Supported preparation of monthly attendance summaries for administrative review.
- Improved student attendance rates by accurately tracking and monitoring daily absences and tardiness.
- Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
Receptionist
Clayton State University – Human Resources
01.2012 - 09.2012
- Scheduled appointments and managed front desk operations.
- Assisted with office repairs, mass mailings, and filing systems.
- Provided support for HR staff, faculty, and students.
- Greeted and assisted visitors, providing exceptional customer service in a fast-paced environment.
- Managed incoming calls, directing inquiries to appropriate departments for efficient communication.
- Supported recruitment efforts by coordinating interview logistics and candidate communications.
- Organized and maintained office supplies, contributing to a well-functioning administrative environment.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Service Clerk / Pharmacy Tech
Publix
07.2009 - 08.2010
- Processed transactions accurately using point-of-sale (POS) systems.
- Maintained cleanliness and organization of sales floor and stock areas.
- Collaborated with team members to ensure optimal customer service delivery.
- Handled product returns and exchanges adhering to store policies.
- Educated customers on promotions, programs, and services available in-store.
- Contributed to a positive shopping experience through friendly interactions and support.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Customer Service Associate
Ross Stores
Beauty Consultant / Make-Up Artist
Mary Kay Cosmetics
Sales Associate / Customer Service
Kohl’s
Clerk
Davis Financial Services
Education
Bachelor’s - Criminal Justice
Alabama State University
Skills
- Administrative & Clerical Support
- Scheduling & Calendar Management
- Data Entry & Database Management
- Records & File Maintenance
- Event & Meeting Coordination
- Office Equipment & Technology Support
- Customer Service & Communication
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Infinite Campus, Chalkable, AS400, MUNIS
- Staff support
Timeline
Administrative Assistant – Athletics Department
Portsmouth Public Schools
09.2023 - Current
Office Secretary
Jefferson County Board of Education – Irondale Community School
02.2020 - 12.2022
Clerical Assistant
Birmingham City Schools – Central Park/Carrie A. Tuggle Elementary
10.2017 - 01.2020
Attendance Secretary
Mount Zion High School
08.2013 - 08.2015
Receptionist
Clayton State University – Human Resources
01.2012 - 09.2012
Customer Service Clerk / Pharmacy Tech
Publix
07.2009 - 08.2010
Administrative Assistant (Contractor)
Office Team Temp Agency
School Clerk
Humphries Elementary School
Customer Service Associate
Ross Stores
Beauty Consultant / Make-Up Artist
Mary Kay Cosmetics
Sales Associate / Customer Service
Kohl’s
Clerk
Davis Financial Services
Bachelor’s - Criminal Justice
Alabama State University
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