Diana Tsadourian
Las Vegas,NV
Summary
Reliable Healthcare Professional experienced in delivering patient-centered care and enhancing customer service. Contributed to improved patient satisfaction through strong communication skills and adaptability in dynamic environments. Focused on utilizing healthcare expertise and cultural competency to support diverse patient populations.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Clinical Director of Operations
The Sleep Center of Nevada
Las Vegas, NV
01.2015 - 10.2026
- Managed the day-to-day operations of five sites with over 26 employees; managed patient flow through the sleep disorders clinic; maintained budget and implemented cost savings initiatives; developed programs and initiatives in full compliance with the Joint Commission accreditation guidelines (successful site visit Feb 2005); served as a Quality Improvement officer and conducted quarterly QI meetings; Collaborated with upper-level management for the overall design and expansion of sleep services; Led monthly staff meetings; provided in-services to staff; ensured staff are current with CEUs; provided 24-hour technical support to all staff members; scored and analyzed digital sleep data.
- Directed sleep center clinical operations for Nevada patient care services.
- Supervised technologists, nurses, and support staff across sleep medicine workflows.
- Developed clinical protocols for polysomnography and CPAP therapy services.
Polysomnographic Supervisor Technologist
The Sleep Center of Nevada
Las Vegas, NV
04.2011 - 01.2010
- Supervised nightly operations to ensure seamless sleep study execution. Reviewed patient charts and physician orders, educated patients on OSA and treatment options, prepared and calibrated equipment for sleep studies, connected patients using International 10/20 system, and conducted PSG, MWT, MSLT diagnostic studies and CPAP, BiPAP, and ASV titrations.
- Supervised daily operations at Sleep Center of Nevada.
- Coordinated patient scheduling and sleep study appointments.
- Reviewed insurance verification and authorization paperwork.
Sleep Technician/Medical Assistant
Redrock Medical Group
Las Vegas, NV
07.2006 - 12.2009
- Documented vital signs and assisted with procedures, medication refills, specimen collection, and wound care.
- Prepared patients for overnight sleep studies at Redrock Medical Group.
- Calibrated polysomnography equipment and monitored signals during testing.
- Explained sleep study procedures and answered patient questions.
Sleep Technician/Medical Assistant
Redrock Medical Group
Las Vegas, NV
07.2006 - 12.2009
- Documented vital signs and assisted with procedures, medication refills, specimen collection, and wound care.
- Prepared Redrock Medical Group patients for sleep studies and explained overnight procedures.
- Set up polysomnography equipment and verified sensor placement before monitoring.
- Observed sleep patterns and recorded patient responses during overnight testing.
Referral Coordinator/Authorization
The Sleep Center of Nevada
Las Vegas, NV
01.2009 - 07.2009
- Obtained pre-certifications and authorizations for various services, procedures, and treatment plans; verified insurance benefits for both, in- and out- of network services; coordinated with patients regarding their insurance benefits and arranged payment plans; responded to phone calls from patients regarding claim payments, benefits, and eligibility; contacted providers
- Coordinated patient referrals for sleep medicine services and specialty evaluations.
- Verified insurance coverage and prior authorization requirements for sleep study procedures.
- Scheduled appointments with physicians, technologists, and patient referral sources.
Store Manager
Fitlelle Paris Boutique Planet Hollywood (Aladdin) and Fashion Show Mall
Las Vegas, NV
01.2002 - 01.2008
- Managed women's store with over 10 employees. Coordinated staff scheduling and training, conducted monthly meetings, and evaluated staff performance to enhance team effectiveness. Motivated staff to achieve sales goals, contributing to overall store performance.
- Managed luxury boutique operations at Planet Hollywood and Fashion Show Mall.
- Trained sales associates on clienteling, product knowledge, and service standards.
- Oversaw merchandise flow, stockroom organization, and floor replenishment.
Store Manager/Supervisor
Estee Lauder Planet Hollywood
01.2004 - 01.2006
Education
Business Management
University of Nevada, Las Vegas
Esthetician Degree -
Academy of Hair Design
Registered Sleep Polysomnography Technologist -
RPSGT
Skills
- Clinical operations management
- Clinic operations management
- Joint Commission compliance
- Quality improvement
- Polysomnography titration
- Sleep study scoring
- PSG data analysis
- Budget management
Certification
- Registered Polysomnographic Technologist License #19321
- State Board of Cosmetology of Aesthetician License # A-3701
- BLS Certification
LANGUAGES
English, Russian, Armenian
AWARDS & RECOGNITIONS
Best Esthetician Award June 2006, 2002 Silver High School Award-Cheyenne High School, Las Vegas, NV April 2017
CLINICAL EXPERIENCE
- Worked as supervisor, providing bedside care, treatment and clinical documentation for patients in medical, pediatric. Handled medication administration, dressing changes. Facilitated admissions, discharges, and transfers of patients; prepared chart notes; and participated in hospitals interdisciplinary team.
- Leadership/ Management, Sunrise Childrens Hospital, June 2007- Current
- Pediatric Patients June 2007- November 2015
PROFESSIONAL AFFILIATIONS
American Academy of Sleep Medicine (AASM)
Timeline
Clinical Director of Operations
The Sleep Center of Nevada
01.2015 - 10.2026
Polysomnographic Supervisor Technologist
The Sleep Center of Nevada
04.2011 - 01.2010
Referral Coordinator/Authorization
The Sleep Center of Nevada
01.2009 - 07.2009
Sleep Technician/Medical Assistant
Redrock Medical Group
07.2006 - 12.2009
Sleep Technician/Medical Assistant
Redrock Medical Group
07.2006 - 12.2009
Store Manager/Supervisor
Estee Lauder Planet Hollywood
01.2004 - 01.2006
Store Manager
Fitlelle Paris Boutique Planet Hollywood (Aladdin) and Fashion Show Mall
01.2002 - 01.2008
Business Management
University of Nevada, Las Vegas
Esthetician Degree -
Academy of Hair Design
Registered Sleep Polysomnography Technologist -
RPSGT