Diana Umar
Marstons Mills,MA
Summary
Dedicated professional known for a positive and collaborative approach, demonstrating a strong ability to contribute effectively within a team or independently. Proficient in English with beginner-level Spanish skills, showcasing adaptability and eagerness to learn new languages. A commitment to achieving goals while maintaining a supportive environment enhances overall team dynamics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Waitress
Colombo's Caffe and Pastry
Hyannis, MA
09.2022 - Current
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
- Answered questions about menu items in detail, providing accurate information regarding ingredients used.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special dietary requests.
- Provided exceptional service to high volume of daily customers.
Vacation Rental Agent
Sand Dollar Realty
Sandwich, MA
10.2022 - 06.2023
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Reviewed daily sales transactions and analyzed for errors.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Managed and processed reservations, including cancellations, ensuring seamless customer experiences.
- Updated property listings and availability on the company website to maintain accurate information.
- Maintained and refreshed property details on Airbnb and VRBO platforms to optimize visibility and bookings.
Restaurant Waitress
Next Door Burger Bar/ The Seal
East Sandwich, MA
04.2022 - 08.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
Bistro Server
Broscuta Fandosita / Frog
Bucharest, Romania
06.2019 - 08.2020
- Entered customer food orders into computer system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed customers' payments and provided receipts.
- Trained new employees to perform duties.
- Communicated effectively with patrons, took orders and made item recommendations.
Kindergarten Teacher
Step by Step Bambi Kindergarten
Bucharest, Romania
09.2017 - 06.2019
- Monitored, documented and reported students' progress and performance.
- Coordinated conferences with parents to discuss student progress and establish goals for improvement and advancement.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Attended educational conferences and teacher training workshops to improve professional competence.
- Developed lesson plans consistent with established guidelines and goals.
Education
Master Degree - Marketing And Business Communication
Christian University Dimitrie Cantemir
Bucharest, Romania06.2018
Bachelor - Romanian-English Language And Literature
University of Bucharest
Bucharest, Romania01.2016
High School Diploma -
Petrache Poenaru Highschool
Valcea, Romania09.2012
Skills
- Teaching skills
- Successful working in a team environment, as well as independently
- Good contact skills with children and adults
- Capable of maintaining a polite and positive tone and attitude in challenging situations
- Critical thinking and problem solving oriented
- Fast learner and customer support skills
- Patient and empathetic character
- The ability to work under pressure and multi-task
- The ability to follow and give instructions and deliver quality results
- Adaptability to new work environments
- Prioritization skills
- Team Player spirit
- Orientation for tangible results
- Punctuality
Contact
Marstons Mills, MA 02648
Certification
Real estate licence
Timeline
Vacation Rental Agent
Sand Dollar Realty
10.2022 - 06.2023
Restaurant Waitress
Colombo's Caffe and Pastry
09.2022 - Current
Restaurant Waitress
Next Door Burger Bar/ The Seal
04.2022 - 08.2022
Bistro Server
Broscuta Fandosita / Frog
06.2019 - 08.2020
Kindergarten Teacher
Step by Step Bambi Kindergarten
09.2017 - 06.2019
Master Degree - Marketing And Business Communication
Christian University Dimitrie Cantemir
Bachelor - Romanian-English Language And Literature
University of Bucharest
High School Diploma -
Petrache Poenaru Highschool
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