Diana Varela
Greenfield,IN
Summary
Dynamic barista with a proven track record at Starbucks, excelling in customer service and cash handling. A team player with strong multitasking abilities, adept at thriving in high-pressure environments while maintaining a welcoming atmosphere. Fluent in Spanish, fostering inclusive interactions.
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Greenfield,IN
01.2024 - Current
- Assisted in training new baristas on beverage preparation techniques and service protocols.
- Engaged customers by sharing knowledge about menu items and promotions effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Barista
Starbucks
Indianapolis, IN
10.2023 - 01.2024
- Prepared high-quality beverages following Starbucks recipes and standards.
- Provided exceptional customer service, enhancing overall customer experience.
- Handled cash register operations, processing transactions accurately and promptly.
- Operated espresso machines and coffee brewing equipment efficiently.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to meet peak service demands during busy hours.
- Controlled line and crowd with quick, efficient service.
Restaurant Hostess
Montana Mike's Steakhouse
Greenfield,IN
07.2023 - 10.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and walk-in traffic to optimize seating efficiency.
- Maintained cleanliness and organization of front-of-house areas consistently.
- Collaborated with kitchen staff to coordinate meal timing for large parties.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
New Palestine High School
New Palestine, IN05.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Hospitality service expertise
- Professional demeanor
- Fluent in Spanish
Timeline
Barista
Starbucks
01.2024 - Current
Barista
Starbucks
10.2023 - 01.2024
Restaurant Hostess
Montana Mike's Steakhouse
07.2023 - 10.2023
High School Diploma -
New Palestine High School