Hi, I’m
DIANA VARGAS
Phoenix,AZ
Summary
Knowledgeable Care Coordinator specializing in insurance and bringing over 10 years of related customer experience. Conscientious about completing thorough reviews to better serve clients and organization's needs with current, effective systems. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
years of professional experience
Work History
Included HealthPhoenix, AZ
Dedicated Care Coordinator
02.2023 - Current
Job overview
- Identified, evaluated and addressed customer inquiries regarding insurance coverage.
- Coordinated with third-party vendors such as labs, pharmacies, hospitals for obtaining additional documentation when needed for claim processing.
- Researched and responded to customer complaints about their insurance coverage.
Flow TherapyTempe, AZ
Office Manager
05.2021 - 01.2023
Job overview
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Flow TherapyPhoenix, AZ
Medical Technician
11.2019 - 05.2021
Job overview
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
Oakmont Senior CommunitiesDiamond Bar, CA
Medical Technician
07.2016 - 11.2019
Job overview
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
LA FitnessTampa, FL
Office Manager
09.2013 - 07.2016
Job overview
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed, scheduled and coordinated office functions and activities for employees.
- Analyzed business performance data and forecasted business results for upper management.
Education
Maricopa Community Colleges - South Mountain Community CollegePhoenix, AZ
Associate of Applied Science from Business Management
Skills
- Relationship Building
- Team Management and Supervision
- Report Preparation and Analysis
- Managing Schedules
- Handling Complaints
- Data Entry
- Quality Assurance
- Claims Processing
- Resolving Issues
- Relationship building
- Documentation and control
- Policy and procedure modification
- Database administration
Languages
Spanish
Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dedicated Care Coordinator
Included Health
02.2023 - Current
Office Manager
Flow Therapy
05.2021 - 01.2023
Medical Technician
Flow Therapy
11.2019 - 05.2021
Medical Technician
Oakmont Senior Communities
07.2016 - 11.2019
Office Manager
LA Fitness
09.2013 - 07.2016
Maricopa Community Colleges - South Mountain Community College
Associate of Applied Science from Business Management