Diana Vargas
Oneonta,AL
Summary
Bilingual professional with extensive experience in customer support, adept at resolving service and technical issues via phone and online channels. Proven ability to guide customers through troubleshooting processes while maintaining accurate records and ensuring follow-up until resolution. Recognized for composure under pressure and effective communication in both English and Spanish. Equipped with strong technical skills, patience, and a dedicated work ethic suitable for a Technical Support Advisor role.
Overview
2026
2026
years of professional experience
Work History
Remote Technical Support Representative
Concentrix
Remote
2022 - Current
- Provided extensive phone and online assistance for account-related concerns.
- Assisted customers with step-by-step troubleshooting of software and hardware.
- Maintained accurate case documentation in CRM systems with timely follow-ups.
- Consistently met performance metrics for resolution time, call quality, and customer satisfaction.
Customer Service & Technical Support Agent
Alorica
Remote
2019 - 2023
- Handled high-volume inbound calls covering billing, account setup, and technical support.
- Assisted customers with internet, mobile, and device problems, resolving issues remotely.
- Managed challenging calls with composure and professionalism.
- Navigated multiple systems and tools efficiently while maintaining call flow.
Education
High School Diploma -
Homeland Academy
Gardendale05.2016
Skills
- Technical troubleshooting
- Customer assistance
- Bilingual communication
- High-volume call management
- CRM and ticketing systems
- Problem-solving and de-escalation
Languages
English – Fluent
Spanish – Fluent
Timeline
Remote Technical Support Representative
Concentrix
2022 - Current
Customer Service & Technical Support Agent
Alorica
2019 - 2023
High School Diploma -
Homeland Academy