Diana Vazquez
Summary
Familiar with following security standards, advocating for those in need and utilizing relationship-focused and trauma care approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Assistant - PCDSVC THP
New Jersey Association on Correction
Paterson, NJ
07.2023 - Current
- Responding to calls from the 24-hour Domestic & Sexual Violence Hotline; evaluating caller requirements, devising safety plans, delivering information, providing support, making referrals, advocating for callers, and providing resources during crisis
- Conducting assessments for shelter eligibility based on caller’ screenings and intakes
- Establishing and maintaining a secure and safe environment for sheltered clients
- Overseeing the upkeep of the shelter, performing routine walk-throughs and room checks
- Enforce rules governing conduct in residence while remaining sensitive to individual rights.
Dentist Receptionist
Caring Dental Associates
Union, NJ
08.2021 - Current
- Organizing office paperwork and files, ensuring proper office supply management
- Handling deliveries and forwarding essential information to designated recipients
- Assisting and registering patients, entering patient data into the office’s MOGO system
- Scheduling patients and aiding in the coordination of treatment plans as directed by the doctor
- Assisting patients with payment transactions
- Answering multi-line phones
- Gathering information on insurance companies for patient procedures, checking eligibility, and processing EOBs from multiple insurance providers
- Follow up with patients after procedures for proper pain management
Sales Associate
T.J. Maxx
Union, NJ
04.2021 - 06.2022
- Provided excellent customer service and assisted customers with their needs
- Organized and maintained store appearance
- Demonstrated strong communication skills to find effective solutions to various situations
- Engaged customers in friendly, professional dialogue to determine needs.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Prioritized and organized tasks to efficiently accomplish service goals.
Waitress Staff
Cioffi’s Restaurant
Union, NJ
06.2018 - 06.2019
- Organized and stocked restaurant supplies
- Ensured proper cleaning and setup of dining room and assisted colleagues with orders when needed
- Interacted with customers to fulfill their needs throughout their dining experience
Childcare Provider
Multiple Households
Union, NJ
08.2015 - 06.2018
- Created a fun and secure environment for the children
- Planned and implemented educational games and activities
- Followed parental instructions and guidelines
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Education
Bachelor of Arts, Forensic Psychology -
Fairleigh Dickinson University
01-2023
Skills
- Policy Enforcement
- Crisis Response
- Behavior Management
- Patient Management
- Oral Communication
- Customer Needs Assessment
- Verbal/Written Communication
- Relationship Building
- Listening Skills
- Time Management
Certification
- 40-hour Domestic and Sexual Violence Certification
Languages
English
Professional
Spanish
Professional
Timeline
Residential Assistant - PCDSVC THP
New Jersey Association on Correction
07.2023 - Current
Dentist Receptionist
Caring Dental Associates
08.2021 - Current
Sales Associate
T.J. Maxx
04.2021 - 06.2022
Waitress Staff
Cioffi’s Restaurant
06.2018 - 06.2019
Childcare Provider
Multiple Households
08.2015 - 06.2018
Bachelor of Arts, Forensic Psychology -
Fairleigh Dickinson University
- 40-hour Domestic and Sexual Violence Certification
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