Donna Newsom

Oversee residents as they complete programmatic expectations for each day such as plate checking for meals, maintaining appropriate behavior during teachings and worship, distributing medications safely, praying with residents, ensuring they follow rules and healthy boundaries.

• Observed and documented behavior indicating potential crisis situations and took immediate and appropriate action.
• Handled conflict resolution among residents promptly.
• Supervised an assistant and trained several new staff members
• Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.

* Ensured residents kept a daily schedule and went to classes on time.

* Facilitated teachings and worship.

* Distributed medications safely

* Transported residents to church, shopping, appointments, etc.

* Maintained order and safety in the home

• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.