Diana Velasquez
Damascus,MD
Summary
Hardworking professional with strong skills in customer service, multitasking, and time management, devoted to creating positive and memorable experiences for every customer. Proven history of meeting company needs through consistent and organized practices, with the ability to thrive under pressure and adapt to new challenges to enhance organizational branding. Organized and motivated, eager to apply time management and organizational skills across diverse settings while seeking entry-level opportunities to grow professionally and contribute to company success.
Overview
2
2
years of professional experience
Work History
Installation Technician
One Hour air conditioning and heating
Mount Airy, MD
01.2025 - Current
- Provided key information to customers, educating on equipment, products, and services.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Installed outdoor unit.
- Assisted other technicians with complex installations when necessary.
- Worked with team members to install and maintain equipment.
- Tested completed installations to verify functionality and compatibility with other devices.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
HVAC Technician
Affordable Air & Duct
Bowie, Maryland
07.2024 - 11.2024
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Replaced worn out filters at regular intervals to improve air quality inside the premises.
- Assisted in the selection and sizing of HVAC equipment for new installations, based on detailed load calculations.
Restoration Technician
advanced restorations and solutions
Gaithersburg, Maryland
11.2022 - 12.2023
- Provided technical support to customers via phone and in-person visits.
- Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.
- Assisted junior technicians with installation and repair services as needed.
- Gathered, analyzed, and interpreted data from multiple sources for the purpose of preparing accurate reports.
- Cleaned and lubricated tools after use to ensure proper functioning during next use.
- Organized the storage area for easy access and retrieval of items when needed.
- Trained new employees on proper use of various types of tools available in the shop.
Education
EPA, Apprentice License -
Lincoln Tech
Columbia, MD10-2024
High School Diploma -
W.W Samuell
Dallas, TX06-2019
Skills
- Certified HVAC technician
- Electrical wiring
- Team collaboration
- Licensed refrigeration technician
- Recovering and recycling
- Refrigeration system evacuation
- New system installation
- Item inspection
- Manual hand tools operations
- Water damage assignments
- Job estimation
- Accurate measurements
- Torch brazing
- Furnace brazing
- Cleaning and organization
- Copper brazing
Timeline
Installation Technician
One Hour air conditioning and heating
01.2025 - Current
HVAC Technician
Affordable Air & Duct
07.2024 - 11.2024
Restoration Technician
advanced restorations and solutions
11.2022 - 12.2023
EPA, Apprentice License -
Lincoln Tech
High School Diploma -
W.W Samuell
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