Diana Verduzco
Summerfield,FL
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated ability to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Coordinates clerical activities to support healthcare team by expertly facilitating patient scheduling, registration and insurance verification procedures. Encourages positive patient experiences through excellent customer service and quality patient care.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Florida Cancer Specialists & Research Institute
Lady Lake, Florida
06.2017 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collected patient co-pay and issued receipt to confirm payment.
- Inputted accurate patient insurance, billing and payment information in G4 Reg-Overlay.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Used OncoEMR to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Organized paperwork such as charts and reports for office and patient needs.
- Current position requires the Chart Prep, Medical Records and New Patients for three providers.
- Provided assistance in any other of the positions when needed such as check-in and check-out.
Phone Operator
Florida Cancer Specialists & Research Institute
Lady Lake, Florida
12.2016 - 06.2017
- Answered average of 100 calls per day .
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Pleasantly greeted all callers and asked how to be of assistance.
- Maintained accurate directory of all personnel and phone extensions.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Scheduled and confirmed appointments patients.
- Collected personal information from patients to accurately document requests.
- Preformed clerical work such as creating the labels for the next day's visit for medical assistants, registered nurses and front desk.
- Responded to patients concerns with patience and positivity to establish excellent first impression.
Interviewer
Victory Solutions
Ocala, Florida
05.2015 - 12.2016
- Delivered consistent hot leads to achieve monthly and quarterly goals and objectives.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Outbound calls were also made to followup with recent buyers to make sure their experience at the dealership was to their expectations. Any negative reviews were give to the manager to be sent directly to the manager of that specific dealership.
Customer Service Associate
Kangaroo Express
Wildwood, FL
10.2013 - 06.2015
- Greeted customers entering store and promoted sales or special programs.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Served needs of more than 500 customers in a busy fast paced environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Associate of Arts - Paralegal Studies
Keiser University
Lakeland, Fl10.2020
High School Diploma -
Belleview High School
Belleview, FL05.2013
Skills
- Patient-focused care
- Problem Resolution
- Team Building
- Bilingual: Fluent in Spanish and English
Phi Theta Kappa
Accepted into the Phi Theta Kappa Honor Society in 2018, in which I am actively involved.
Timeline
Patient Service Specialist
Florida Cancer Specialists & Research Institute
06.2017 - Current
Phone Operator
Florida Cancer Specialists & Research Institute
12.2016 - 06.2017
Interviewer
Victory Solutions
05.2015 - 12.2016
Customer Service Associate
Kangaroo Express
10.2013 - 06.2015
Associate of Arts - Paralegal Studies
Keiser University
High School Diploma -
Belleview High School