Diana Villalpando
Houston,TX
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant 1
HEB
01.2020 - Current
- Onboarding new hires, including I-9 system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Support leadership team through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Service Admin/Mentor
HEB
06.2019 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to managers and greeting partners.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among partners.
- Organized office events such as holiday parties or team-building activities, for 600 partners, promoting a positive company culture and boosting employee morale.
Healthy Living Specialist
HEB
01.2019 - 05.2019
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Maintained overall safe work environment with partner training programs and enforcement of safety procedures.
Administrative Assistant
HEB
05.2015 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to leadership and greeting customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to partner inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among partners.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported leadership through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Receptionist
Supercuts
08.2014 - 04.2015
- Greeted 30+ incoming visitors daily and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Parts Specialist
Attero
11.2013 - 07.2014
- Issued parts to 35 technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Assistant Service Manager
HEB
08.2011 - 08.2013
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and 68 partners to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Cashier
HEB Grocery Store
05.2010 - 08.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in 6 front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Assistant
HEB Grocery Store
08.2008 - 08.2010
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted with maintaining clean and organized store appearance.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Bagged customer purchases while paying mind to best practices.
Education
Davis High School
Houston, TXSkills
- Proficient in PeopleSoft Applications
- Workforce Scheduling Expert
- Media Master
- Administrative Support
- Payroll Administration Expertise
- Invoice Processing Expertise
- Administrative Support Specialist
- Email Management Expertise
- Workforce Development
- Employee Onboarding
- Candidate Sourcing
- Office Operations Management
- Point Of Sale Expertise
- Accounts Receivable Processing
- Team Leadership
- Record Management
- I-9 Documentation Expertise
Education - Highest Level
Some high school
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- First Aid Certification - American Red Cross or St John Ambulance.
- Alcohol seller certified
Languages
Spanish
Professional Working
Timeline
Administrative Assistant 1
HEB
01.2020 - Current
Service Admin/Mentor
HEB
06.2019 - 12.2019
Healthy Living Specialist
HEB
01.2019 - 05.2019
Administrative Assistant
HEB
05.2015 - 12.2018
Receptionist
Supercuts
08.2014 - 04.2015
Parts Specialist
Attero
11.2013 - 07.2014
Assistant Service Manager
HEB
08.2011 - 08.2013
Cashier
HEB Grocery Store
05.2010 - 08.2011
Customer Service Assistant
HEB Grocery Store
08.2008 - 08.2010
Davis High School
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