Diana Villarreal
Fontana
Summary
Experienced Intake Specialist with a track record of leading teams and optimizing workflows. Skilled in critical thinking, multitasking, and effective communication, driving improvements in client intake and support processes.
Overview
9
9
years of professional experience
Work History
Intake Specialist II
Inland Counties Legal Services
3500 Porsche Way #200 Ontario Ca 91764
05.2023 - Current
- Conducted intake assessments to gather client information and determine eligibility for legal services.
- Manage applicant follow-ups to improve response times and intake completion.
- Assist in leading the Ontario intake team, supporting staff and coordinating workflow.
- Guiding intake specialists on processes and issues resolution.
- Assist walk in clients by providing timely support and directing them to appropriate services.
- Communicates appointment updates, changes, and scheduling conflicts to the intake team to ensure smooth coordination across department.
- Manages daily mail processing, ensuring timely distribution and organization.
- Trains new hires on walk in procedure and mail processing workflows.
Benefits Coordinator
Tooth Booth Pediatric Dentistry
10165 Foothill Blvd Set 4 Rancho Cucamonga
08.2020 - 05.2023
- Streamlined benefits enrollment processes, enhancing employee experience and satisfaction.
- Developed training materials for new hires to ensure accurate understanding of benefits administration.
- Coordinated communication between employees and insurance providers, facilitating timely resolution of inquiries.
- Insurance verification, benefit breakdown, and pre-authorization.
- Recall patients with outstanding treatment.
- Recall patients with newly diagnosed treatment.
- Consult with patients and put patient's on schedule for treatment presentation.
- Coordinate check in/check out process for 30+ patients per day.
- Created and edit insurance fee schedules.
- Filed insurance claims, attaching narratives and X-rays when needed.
- Entered all patient/insurance payments.
Inspector
New Balance Warehouse
5540 E 4th St Ontario Ca 91764
06.2017 - 06.2018
- Conducted thorough inspections of incoming and outgoing products to ensure compliance with quality standards.
- Identified defects and implemented corrective actions to enhance product quality and minimize returns.
- Maintained accurate records of inspection results, contributing to improved reporting and accountability.
- Collaborated with warehouse teams to streamline inspection processes, increasing operational efficiency.
Education
High School Diploma -
Rancho Cucamonga High School
11801 Lark Dr Rancho Cucamonga Ca 91701Certificate - Medical Billing And Coding
American Career College
CA10.2020
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Customer services and communication
- Conflict resolution
- Multitasking and time management
- Active listening
- Attention to detail
- Empathetic
- Team Player
Timeline
Intake Specialist II
Inland Counties Legal Services
05.2023 - Current
Benefits Coordinator
Tooth Booth Pediatric Dentistry
08.2020 - 05.2023
Inspector
New Balance Warehouse
06.2017 - 06.2018
High School Diploma -
Rancho Cucamonga High School
Certificate - Medical Billing And Coding
American Career College