Diana Walsh

Oversaw design work for 14 kitchen and bath designers to prevent errors, provide savings of time and money and enhance quality of final, installed, product. Worked directly with designers, as needed, to help find design solutions. Developed training plan for new designers and updated policies and procedures for entire team, to achieve excellence and consistency from project design through installation.

Coordinated project scheduling and timelines between installer, trades and clients to ensure successful and timely completion of installed projects. Worked with designers to make sure necessary materials were ordered and on site, as needed. Monitored project progress, identifying potential risks and implementing corrective actions.

Worked personally with clients to determine their kitchen and bath project needs and goals, as well as, gain an understanding of their budget, taste and style preferences. Assisted clients in making cabinet and other materials selections for their project. Did in person site check and measurements. Created and presented personalized design options and drawings for each client using 20/20 design software. Prepared pricing and sold cabinet and counter top projects for full or partial kitchen and bath remodels including all carpentry, wall work, plumbing, electrical, and flooring.
Prepared all drawings and documentation. Worked with installers and clients throughout project to insure successful result.

Provided an In- Home Design and Sales experience for each client. Met with clients in their space to discuss and understand their needs. Process included measure and site check of existing space, helping clients with product selections and creation a design appropriate to the client's needs and budget, solving client's project needs, overcoming objections and concerns, presenting financing options and pricing and selling project while in the home.

Developed leads. Created sales of custom window treatments, furnishings, art, lighting and accessories, worked with clients to determine their style preferences, budget and priorities while guiding them in the selection of appropriate treatments and materials. Prepared pricing, specifications and contracts and followed through to achieve successful results. Residential space planning. Developed client loyalty and repeat business. Developed effective vendor and workroom network. Kept financial and other business records.

Sold and designed custom window treatments, furnishings, wallpaper and accessories. Prepared specifications, pricing and contracts. Expanded vendor network and scope of In-Home department. Assisted in start up of two Maryland locations of York Wallcoverings. Additional achievements, at York, include being a designer of three show houses. Prior to shifting to In Home, was Guest Services Manager for the retail store and in charge of opening and closing, deposits and supervision of employees.

Generated sales of fabrics, furniture and custom labor for residential and commercial clients with interior design needs. Provided consultations both in a retail environment and on site. Prepared detailed specifications for workrooms and pricing for clients. Acted as liaison between installer and clients. Other responsibilities included selected visual merchandising, inventory control, computer generation of flyers, signage and forms and creation and implementation of business development strategies.