Diana Wassouf
Canandaigua,NY
Overview
10
10
years of professional experience
1
1
Certification
Work History
The Elephant
Server
Geneva, NY
08.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Accurately took and delivered food and beverage orders, ensuring customer satisfaction.
- Maintained a thorough knowledge of menu items, daily specials, and ingredients to assist guests with dietary needs and preferences.
- Collaborated with kitchen staff to ensure timely and accurate service.
- Resolved customer concerns promptly to enhance guest experience.
- Trained new staff on restaurant protocols and service standards.
Alie's Lebanese Grill
Manager/server
Sterling Heights, MI
03.2021 - 07.2022
- Supervised daily restaurant operations, including front-of-house staff scheduling, inventory control, and customer service quality.
- Trained, supervised, and evaluated a team of servers, hosts, and support staff.
- Oversaw cash handling, daily deposits, and reconciliation of sales reports.
- Ensured compliance with health, safety, and sanitation regulations.
- Maintained detailed knowledge of menu offerings and specials to assist guests, and maximize sales.
Nutritional Aide Services
Geneva General Hospital
Geneva, NY
09.2015 - 02.2019
- Prepared and delivered patient meals according to dietary restrictions, allergies, and physician-prescribed meal plans.
- Ensured proper food handling, sanitation, and safety standards in compliance with hospital policies and health regulations.
- Collaborated with dietitians, nurses, and kitchen staff to ensure timely and accurate meal service.
Education
Associate of Science - Nursing
Finger Lakes Community College
Canandaigua, NY12-2026
Bachelor of Arts - Psychology
Hobart And William Smith Colleges
Geneva 05-2020
Skills
- Customer service
- Conflict resolution
- Time management
- Organization
- Teamwork and collaboration
- Decision-making
- Task prioritization
- Planning
- Flexible and adaptable
- Multitasking
- Problem-solving
- Patient care
- Team collaboration
- PPE compliance
Accomplishments
- First Year Writing Prize at Hobart William Smith
- HEOP scholarship recipient
- Geneva Scholarship recipient
- National Honor Society
- Dean's list- Finger Lakes Community College (2022)
Certification
- Basic Life Support (BLS)- American Heart Association.
Languages
Arabic
Native/ Bilingual
Timeline
The Elephant
Server
08.2023 - Current
Alie's Lebanese Grill
Manager/server
03.2021 - 07.2022
Nutritional Aide Services
Geneva General Hospital
09.2015 - 02.2019
Associate of Science - Nursing
Finger Lakes Community College
Bachelor of Arts - Psychology
Hobart And William Smith Colleges