Diana Webb
Bristol,VA
Summary
Reliable house cleaner with comprehensive experience in residential and commercial cleaning. Possess strong knowledge of proper cleaning techniques, use of equipment, and chemical handling. Known for maintaining cleanliness standards and ensuring customer satisfaction. Have consistently demonstrated problem-solving skills, time management abilities, and flexibility to adapt to changing work environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pool Attendant
Hard Rock Casino and Hotel
Bristol, VA
03.2025 - Current
- Ensured cleanliness and safety of pool areas for guest enjoyment
- Monitored pool activities to enforce safety regulations and guidelines
- Assisted guests with inquiries and provided customer service support
- Collaborated with maintenance team to address facility issues promptly
- Conducted regular inspections of pool equipment to ensure operational efficiency
- Developed and implemented strategies to enhance guest satisfaction
- Led initiatives to improve pool area aesthetics and overall guest experience
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Checked side duty list for opening and closing procedures.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Documented daily pool operations, creating detailed reports for management review.
- Boosted guest satisfaction, providing warm welcomes and addressing inquiries with professionalism.
- Supported development of new pool policies to address emerging challenges and improve operations.
- Scanned main areas to monitor for any safety risks.
House Cleaner
Randy Webb
Richlands, Virginia
05.2016 - 02.2024
- Washed windows inside and outside as needed.
- Swept patios or decks of debris or leaves with a broom or blower.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
Housekeeper
Nita Patel
Richlands, VA
04.2018 - 05.2020
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Used cleaning chemicals following proper guidelines.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Housekeeper
Binita Patel
Richlands, Virginia
02.2018 - 02.2020
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Used cleaning chemicals following proper guidelines.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Sales Associate
Stage Stores
Elizabethton, Tennessee
08.2015 - 06.2016
- Restocked shelves as needed to ensure sufficient inventory levels.
- Worked with fellow sales team members to achieve group targets.
- Handled returns and exchanges according to company policies.
Elementary Substitute Teacher
Tazewell County Public Schools
Richlands, VA
09.2009 - 05.2013
- Provided individualized instruction for students with special needs.
- Responded to inquiries from parents regarding their child's progress.
- Participated in faculty meetings or professional development workshops as required.
Substitute Cook
Tazewell County Public Schools
Richlands, Virginia
09.2010 - 05.2012
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Received deliveries from vendors; checked delivery contents to verify product quality and quantity.
Education
Bachelor of Arts - Interdisciplinary Studies in Early Childhood Devel
Virginia Intermont
Bristol, VA05.2009
Associate of Arts - Education
Southwest Virginia Community College
Richlands, VA05.2007
Skills
Worked with public and children
Proficient in typing
Operated cash register
Basic computer skills
Good communication skills
Worked with special needs students
Directed Christmas plays
Taught Sunday School for over twenty years
Certification
- All of the following were Completed with Key Train from ACT Soft Skills Suite certificates in:
- 1) Customer service Completed 5/2/2017
- 2) Teamwork 1 completed 3/14/2017
- 3) Teamwork 2 completed 4/2/2017
- 4) Interpersonal and Business Communications completed 4/6/2017
- 5) Work Discipline Time Management completed 4/17/2017
- 6) Work Discipline Self-Management completed 4/20/2017
- 7) Work Discipline Employer Expectations completed 4/24/2017
- 8) Work Discipline Job Performance Factors 2/24/2017
- 9) Work Discipline Job Performance Factors completed 4/24/2017
Transaction History
- 07/17/24, Purchase authorized on 07/16 Amazon Prime
- Rs4Hf4
- 07/19/24, Purchase authorized on 07/19 WM Superc Wal-Mart Sup
- 07/22/24, Purchase authorized on 07/16 Bathandbodyworks.C
- 07/24/24, Purchase authorized on 07/24 Target T- 2116 N Roan Johnson
- 07/26/24, Ally Ally Paymt 240726 282021424883 Diana S Webb
- 07/29/24, Paypal Inst Xfer 240727 Apple.Com Bill Diana Webb
- 08/02/24, SSA Treas 310 Xxsoc Sec 080224 xxxxx29008 SSA Diana S Webb
- 08/02/24, Purchase authorized on 08/02 Food City #631
- 08/05/24, Purchase authorized on 08/01 Amazon Mktpl
- R57Fp
- 08/05/24, Purchase authorized on 08/02 Amazon Mktpl
- RX3Xq
- 08/05/24, Purchase authorized on 08/04 Big Lots 791 Elk Ave
- 08/05/24, Purchase authorized on 08/04 Lowe's #2509
- 08/06/24, Purchase authorized on 08/05 Synch Payment 800-541-9049
- 08/06/24, Purchase authorized on 08/06 Bp#1665587Road
- 08/07/24, Purchase authorized on 08/06 Brian Looney OD
- 08/07/24, Purchase authorized on 08/07 Gas N Go #3631
- 08/07/24, Purchase authorized on 08/07 Food City #631
- 08/07/24, Tjk Rew Mstrcd Syf Paymnt Aug 07
- 08/09/24, Purchase authorized on 08/08 Bealls
- 08/12/24, Purchase authorized on 08/10 Amazon Mktpl
- Rm2a1
- 08/12/24, Purchase authorized on 08/10 Amazon.Com
- Rm55C0P
Account Information
Everyday Checking, 8850444335, 051400549, 07/17/24, 08/15/24, 07/17/24 - 08/15/24
Timeline
Pool Attendant
Hard Rock Casino and Hotel
03.2025 - Current
Housekeeper
Nita Patel
04.2018 - 05.2020
Housekeeper
Binita Patel
02.2018 - 02.2020
House Cleaner
Randy Webb
05.2016 - 02.2024
Sales Associate
Stage Stores
08.2015 - 06.2016
Substitute Cook
Tazewell County Public Schools
09.2010 - 05.2012
Elementary Substitute Teacher
Tazewell County Public Schools
09.2009 - 05.2013
Bachelor of Arts - Interdisciplinary Studies in Early Childhood Devel
Virginia Intermont
Associate of Arts - Education
Southwest Virginia Community College