Diana Winters
Brooklyn,NY
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages pharmacy and problem solving expertise to manage job functions. Excellent communicator with focus on results.
Overview
12
12
years of professional experience
Work History
Lead technician for a pharmacy
Globe pharmacy
11.2017 - 07.2025
- Supervised and trained a team of [6] pharmacy technicians, ensuring adherence to pharmacy procedures, safety protocols, and HIPAA compliance.
- Accurately filled and verified an average of [250] prescriptions per day, maintaining a 99%+ accuracy rate.
- Assisted the pharmacist in verifying dosages and resolving insurance claim issues.
- Managed inventory control and medication stock levels, reducing waste and ensuring optimal product availability.
- Delivered exceptional customer service by addressing patient questions, handling prescription issues, and resolving billing concerns.
- Implemented workflow improvements that decreased wait times and increased daily prescription volume capacity.
- Maintained up-to-date knowledge of drug interactions, generics, and insurance formularies to support efficient operations.
- Trained new hires on pharmacy software systems (Micro merchant) and standard operating procedures.
- Ensured compliance with state and federal pharmacy regulations, contributing to successful audits and inspections.
- Collaborated with healthcare providers to clarify prescriptions and ensure optimal patient outcomes.
- Maintained cleanroom and compounding lab environments, performing routine cleaning, environmental monitoring, and quality assurance procedures.
- Reviewed prescriptions for completeness and accuracy, resolving discrepancies with prescribers as needed.
- Contributed to successful state board inspections and compliance with regulatory standards by maintaining meticulous documentation and protocols.
Deli department manager
Waldbaums
09.2013 - 10.2017
- Oversee daily deli operations to ensure smooth, efficient service.
- Supervise and schedule deli staff; manage timecards and breaks.
- Ensure compliance with all health, food safety, and sanitation regulations (e.g., HACCP standards).
- Monitor inventory levels and place orders with suppliers to maintain stock without overordering.
- Perform quality control checks on all incoming and prepared products.
- Maintain and troubleshoot deli equipment as needed.
- Provide excellent customer service by assisting with product recommendations and resolving complaints.
- Train team members on customer interaction and product knowledge.
- Ensure all deli counters are clean, stocked, and visually appealing.
Education
High School -
New Utrecht High School
06-2000
Timeline
Lead technician for a pharmacy
Globe pharmacy
11.2017 - 07.2025
Deli department manager
Waldbaums
09.2013 - 10.2017
High School -
New Utrecht High School