Diana Wolgamott

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils and seating areas daily.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Trained new employees in groups and in one-on-one scenarios.
• Educated coworkers and customers about new products.
• Set and achieved goals for professional development and advancement.

• Utilized POS system to receive and process food and beverage orders.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.

Inspected merchandise for quality and arranged proper display location on floor.

• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Updated pricing and signage to complete product displays and educate customers.
• Verified products appeared at correct locations in proper quantities.
• Answered customer questions regarding store merchandise, department information and pricing.
• Established strong vendor relationships to maintain and support business.
• Assembled quarter and full-size point of purchase promotional displays.
• Planned and coordinated product availability for advertising and promotion purposes.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Conferred with store managers to obtain information about customer needs and preferences.
• Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.

• Managed front desk by answering phones, scheduling appointments and greeting guests.
• Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
• Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
• Anticipated and addressed guests' service needs by reviewing daily spa appointments.
• Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Recommended and sold spa packages and memberships based on client's preferences and needs.
• Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
• Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
• Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
• Provided numerous guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges, boosting memberships 5%.
• Greeted up to 100 guests per hour and escorted to correct treatment rooms.
• Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
• Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.

• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Connected callers with appropriate professional, department or business.
• Supported customers by managing an average of 40 calls per day efficiently while maintaining professionalism and upbeat tone.
• Performed clerical work such as sorting mail, restocking supplies and typing documents.
• Received incoming calls and paged individuals and departments over PA system.
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
• Managed telephone switchboard of personnel and routed internal and external calls to provide quick connection.
• Managed multi-line switchboard system for busy alcohol, appliance, and mattress departments.
• Searched relevant directories to find contacts, business addresses, and inventory and delivery information for customers and employees.
• Kept records of calls placed and charges incurred.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Collected and authorized payments of guests.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained cash drawer of $350.00 or more per shift.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Greeted over 1,000 customers per day.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Completed inventory counts and ordered merchandise.
• Reviewed weekly sales ads and monitored price changes.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Used POS system to enter orders, process payments and issue receipts.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
• Learned Prep Cook and Lead Cashier positions and provided backup at key times.
• Lifted up to 75 pounds at once and used forklift to move heavier loads.
• Set up new sales displays each shift.
• Conducted inventory counts by adding each item in stock and documenting in Rectrac inventory system.