Diana Dillon-Workman
Huntington,WV
Summary
Passionate Asset Protection professional offering a proven history executing programs to mitigate theft, loss and waste. Driven and dedicated with 14 years of retail pharmacy expertise, including 10 years of investigative expertise. Consistently employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives, and consistently leads by example to provide an exceptional customer experience. Extensively knowledgeable about pharmacy and compliance processes including regulations, law, and RWDSU. Dedicated to creating an encouraging community workspace to decrease shrink, increase profits and comprehensively streamline asset protection systems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Asset Protection Manager
Walgreens
West Virginia, Virginia, Ohio
12.2018 - Current
- Applies knowledge of federal, state, and local laws as they relate to the rights of team members and non-employees
- Proactively identifies and reports on potential and actual exposure to loss of Company assets
- Develops means to minimize risk, ensure compliance to Company policy and provide guidance to store personnel on detecting and preventing loss
- Establishes and maintains communication avenues with Store and District Management, the Asset Protection Solutions (APS) department, key Company stakeholders, and outside agencies to ensure that established Asset Protection goals and objectives are being met to minimize loss of profits and achieve comprehensive loss targets
- Handles loss mitigation through various types of investigations: theft, drug diversion, and human resources, including locations with represented by RWDSU
Asset Protection District Manager
Riteaid
West Virginia, Virginia
09.2016 - 12.2018
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Coordinated with district managers to actualize performance improvement strategies.
- Developed and maintained strong relationships with local law enforcement agencies, improving incident response times and overall safety.
- Led successful investigations into complex cases of internal theft or fraud, resulting in significant recoveries and legal action when necessary.
- Ensured seamless communication between asset protection teams across multiple locations, promoting consistency in policies and procedures throughout the organization.
- Played a key role in shaping company policies and procedures related to asset protection, ensuring alignment with industry best practices and regulatory requirements.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
Multi- District Asset Protection Agent
Riteaid
West Virginia
06.2014 - 09.2016
- Reduced inventory shrinkage by implementing effective asset protection strategies.
- Enhanced store security by conducting regular audits and inspections.
- Collaborated with store management for improved loss prevention measures, leading to reduced theft incidents.
- Streamlined surveillance processes, optimizing the use of CCTV cameras and other security equipment for better coverage.
- Assisted law enforcement officials with apprehending shoplifters, maintaining a safe shopping environment for customers.
- Implemented targeted action plans to address high-risk areas within the store, resulting in a decrease in overall risk exposure.
- Maintained accurate records of all asset protection activities, including investigations, audits, and incident reports for easy reference during external reviews or legal proceedings.
- Ensured compliance with local laws and regulations pertaining to workplace health and safety standards as well as industry-specific guidelines.
Certified Pharmacy Technician
Riteaid
West Virginia
01.2010 - 06.2014
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Education
Bachelor of Science - Criminal Justice
West Virginia State University
Institute, WV12.2013
Skills
- Regulatory Compliance
- Risk Management
- Data Analysis
- Customer Service
- Inventory Control
- Interviews and Investigation
- Wicklander Advanced Interviewing
- Navex Case Management
- ZPA Case Management
- Microsoft Office
- Team Training
Certification
WV Board of Pharmacy Registered Pharmacy Technician
License #PT0007784
Certified Pharmacy Technician
Certification #: 30148097
Affiliations
- Women of WBA Mid-Atlantic Chapter Communications Lead
Timeline
Asset Protection Manager
Walgreens
12.2018 - Current
Asset Protection District Manager
Riteaid
09.2016 - 12.2018
Multi- District Asset Protection Agent
Riteaid
06.2014 - 09.2016
Certified Pharmacy Technician
Riteaid
01.2010 - 06.2014
Bachelor of Science - Criminal Justice
West Virginia State University