LYRENZIA B. WILLIAMS
Orlando,FL
Summary
Results-driven Asset Protection, Loss Prevention, and Safety leader with 10+ years of experience in retail operations, investigations, safety and compliance. Proven track record in shrink reduction, team development, and strategic partnership with store team and cross functional partnerships to drive operational excellence.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Asset Protection Manager
Nordstrom
Honolulu, HI
09.2025 - 09.2026
- Led AP programs across store operations, managing investigations, safety, and overall store training
- Develop and execute shrink reduction strategies in partnership with store and district leadership
- Collaborate with law enforcement on external theft and organized retail crime cases
- Collaborated with law enforcement on external theft and organized retail crime cases to strengthen response strategies and reduce incidents
- Utilize exception-based reporting and data analytics to identify and address losses stemming from external, internal, or operational shrink.
- Conduct regular safety walks, audits, and ensuring adherence to OSHA regulations
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations
AP Operations Coach
Walmart
Snellville, GA
03.2024 - 07.2025
- Managed approximately 25 associates within different roles within the AP Department
- Coached AP associates on safety compliance, operational standards, and investigative procedures to enhance team competency and adherence
- Led investigations into internal and external theft, fraud, and safety violations
- Managed AP operations across multiple departments to streamline processes and improve operational effectiveness
- Leveraged Power BI and data analytics to drive shrink reduction strategies
- Partnered with store leadership and market teams on risk mitigation initiatives
- Conducted safety walks and ensured OSHA compliance across the facility
- Oversaw incident reporting, documentation, and case management systems to ensure thorough tracking and resolution of incidents
Area Asset Protection Specialist
REI
Boston, MA
08.2023 - 03.2024
- Supported multi-unit AP functions across the Boston Metro & New Hampshire locations
- Investigated concerning behaviors by utilizing CCTV footage, incident reports, and store observations.
- Led internal and external investigations, including ORC cases, to identify and mitigate theft risks
- Coordinated with law enforcement on ORC theft rings and repeat offenders, strengthening community safety initiatives
- Administered case management systems to maintain organized and detailed documentation
- Managed case management systems and maintained detailed documentation
- Reduced inventory shrinkage through strategic planning and diligent monitoring of high-risk areas.
- Trained associates on Asset Protection expectations, emergency response, and situational awareness.
- Developed strong working relationships with store employees, fostering a culture of accountability in protecting company assets.
Asset Protection Coordinator
Gap Inc.
Miami, FL
10.2022 - 07.2023
- Coordinated AP initiatives across multiple Gap Inc. brands of approximately five to seven locations within the Miami/Ft. Lauderdale, FL districts
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Supported internal investigations and dishonesty cases by utilizing Wicklander-Zulawski training
- Developed key partnerships with local law enforcement entities per successful investigation closure
- Trained store teams on theft awareness and de-escalation techniques
- Utilized exception reporting for identifying potential losses, investigative support, and store opportunities
- Partnered with store leadership to reinforce safety, compliance, and shrink-reduction procedures.
Asset Protection & Safety Manager
Lowe's
Austell, GA
05.2021 - 11.2021
- Managed asset protection and safety programs per approximately 40+ associates, ensuring compliance and safety standards were met
- Ensured OSHA compliance and led incident response protocols
- Conducted risk assessments and safety audits across departments, identifying potential hazards and recommending corrective actions
- Oversaw hazard identification and corrective action plans
- Led emergency preparedness drills and safety training, enhancing associate readiness for potential incidents
- Investigated external/internal theft, fraud, and policy violations
- Collaborated with law enforcement on internal and external case investigations
- Partnered with leadership on inventory accuracy and shrink reduction
Loss Prevention Manager
Dick's Sporting Goods
Atlanta, GA
05.2020 - 05.2021
- Supported two locations in the Atlanta, GA district per all LP functions.
- Managed Oversaw CCTV systems to ensure effective surveillance and security management., alarm monitoring, and physical security measures
- Collaborated with local law enforcement on internal and external investigations
- Conducted investigations and supported deterrence efforts per recovery of company merchandise
- Led company initiatives per associate awareness programs to reduce internal theft
- Led shortage action plans and inventory control processes to mitigate inventory loss
- Directed LP operations and managed team of detectives
Asset Protection Team Leader
Target
Marietta, GA
08.2019 - 02.2020
- Led an AP team of two Target Security Specialists, in investigations, apprehensions, safety execution, auditing, and other related tasks within the AP Department
- Managed daily AP operations, including CCTV monitoring and incident reporting
- Collaborated with law enforcement to resolve internal and external case investigations
- Supported inventory processes and shortage reduction goals
- Trained store team members on de-escalation, store safety and awareness, and overall compliance procedures per a safe and secure environment
- Ensured a safe and secure environment for guests and team members by conducting regular building safety audits and routine risk assessments day to day
- Assisted in managing inventory processes for accurate stock levels. and shortage reduction goals by executing company shrink reduction initiatives
Loss Prevention Detective
TJ Maxx
Tallahassee, FL
10.2017 - 07.2019
- Assisted with Loss Prevention functions across multiple locations within the Florida, Georgia, and Alabama markets per the district
- Routine review of Closed Circuit Television (CCTV) and sales floor observation techniques based on the Five Steps of Apprehension
- Apprehended shoplifters while following company policy and legal procedures
- Streamlined shoplifting apprehension procedures, ensuring the safety of staff and customers while minimizing business disruption
- Built strong relationships with local law enforcement agencies, fostering collaboration between organizations on joint initiatives for crime reduction
- Monitored CCTV and maintained case documentation
- Trained new associates on LP procedures and awareness
- Trained new associates on theft indicators, reporting standards, and asset protection practices
- Achieved significant reductions in external theft by analyzing trends and developing targeted action plans for high-risk areas
- Enhanced inventory control with consistent audits, improved stock levels and reduced shrinkage by identifying key indicators/opportunities
- Contributed to a yearly inventory cycle which resulted in a reduction of approx. 60+ BPS
Asset Protection Specialist
Best Buy
Tallahassee, FL
02.2015 - 10.2017
- Executed AP company initiatives and strategies by performing daily, quarterly, and yearly audits
- Monitored sales floor activity, CCTV footage, and access points to deter theft and protect assets.
- Conducted internal and external investigations to gather relevant information.
- Provided customer service while maintaining a safe store environment
- Collaborated with local law enforcement on key external and internal investigations per successful case closure
- Enforced compliance with company policies, emergency protocols, and store-level safety standards.
- Supported inventory control and shrink reduction initiatives, contributing to overall store profitability
- Partnered with store teams per merchandise protection programs
Education
Bachelor of Arts - Criminal Justice
University of Central Florida
Orlando, FL12.2013
A.A. - General Studies
Valencia College
Orlando, FL05.2010
Skills
- Asset Protection/Loss Prevention Leadership
- Emergency Response Planning
- OSHA Compliance
- Investigations
- Shrink reduction
- Team leadership
- De-escalation
- Regulatory Compliance
- Risk Assessment
- Surveillance & CCTV
- Inventory Control
- Incident Management
- Cross-functional Partnership
Certification
Wicklander-Zulawski Interview & Interrogation, Security Guard Card
Personal Information
Title: Asset Protection, Safety & Retail Operations Leader
Timeline
Asset Protection Manager
Nordstrom
09.2025 - 09.2026
AP Operations Coach
Walmart
03.2024 - 07.2025
Area Asset Protection Specialist
REI
08.2023 - 03.2024
Asset Protection Coordinator
Gap Inc.
10.2022 - 07.2023
Asset Protection & Safety Manager
Lowe's
05.2021 - 11.2021
Loss Prevention Manager
Dick's Sporting Goods
05.2020 - 05.2021
Asset Protection Team Leader
Target
08.2019 - 02.2020
Loss Prevention Detective
TJ Maxx
10.2017 - 07.2019
Asset Protection Specialist
Best Buy
02.2015 - 10.2017
Bachelor of Arts - Criminal Justice
University of Central Florida
A.A. - General Studies
Valencia College