Diana Ysabella Ladia
Burlington,USA
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server, Kitchen Precook
Jamie Hollander Gourmet Foods and Catering
09.2025 - Current
- Provided excellent customer service, ensuring positive dining experiences.
- Efficiently managed multiple tables, prioritizing guest satisfaction and timely service.
- Collaborated with kitchen staff to ensure accurate order delivery and menu knowledge.
- Trained new servers on restaurant protocols and customer interaction standards.
- Maintained cleanliness and organization of dining area to enhance ambiance.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep the dining room and work areas clean.
Sales Floor Associate, Casher, Stocker
Spirit Halloween Store
09.2025 - 10.2025
- Maintained organized sales floor displays, ensuring product visibility and accessibility.
- Consistently achieved monthly sales targets by applying effective sales strategies and maintaining strong product knowledge.
- Greeted customers, assisted customers with locating merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
Meat Wrapper/Stocker
Sam's Club
03.2024 - 07.2025
- Accurately weighed, wrapped, labeled, and priced meat products for retail sale, ensuring compliance with food safety standards.
- Maintained cleanliness and sanitation of meat department work areas, tools, and equipment according to health regulations.
- Replenished cases through shifts to maintain consistent sales.
- Ensured proper rotation and freshness of all meat products by following First-In, First-Out practices.
- Operated automated and manual wrapping machines to prepare large quantities of meat products efficiently.
- Trained new staff on proper wrapping techniques and equipment usage protocols.
- Provided guests with excellent service, greeting each person and helping with needs like finding products. Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
- Performed end-of-day quality checks and removed unsellable meat to ensure freshness and reduce health risks.
Certified Pool Lifeguard
Millennial Pools
07.2022 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to provide optimal support to individuals in distress.
- Ensured that it was able to provide the opening and closing of the pool area, following established schedules and procedures.
- Organized inventory of essential equipment like flotation devices and rescue tools to ensure readiness at all times.
- Collaborated with maintenance staff to resolve facility repairs or issues, focusing on safety and functionality.
- Performed regular water quality testing to maintain ideal chemical levels for safe swimming.
- Boosted customer satisfaction by courteously greeting pool patrons and quickly resolving problems.
- Prevented accidents through proactive lifeguarding techniques and maintaining a watchful eye on active swimmers.
- Monitored pool areas to ensure safety of patrons and compliance with health regulations.
Sales Floor Associate, Cashier, Stocker
Spirit Halloween
09.2023 - 10.2023
- Maintained organized sales floor displays, ensuring product visibility and accessibility.
- Consistently achieved monthly sales targets by applying effective sales strategies and maintaining strong product knowledge.
- Greeted customers, assisted customers with locating merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
Server, Cashier, Stocker
Lena's Waterice Parlor
05.2022 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Maintained a clean and organized workspace, ensuring a position environment for customers and associates.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Processed sales transactions for cash, debit, and credit purchases.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Operated ice cream makers, blenders, and frozen yogurt machines to create customers orders.
- Completed milkshakes and ice cream desserts for customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Readied customers take-out orders in secure baggage with appropriate amounts of condiments, silverware, and napkins.
Education
Associate of Arts - Creative Writing
Camden County Community College
Blackwood, NJ, USA01.2025
High School Diploma -
The Work Group, New Jersey Youth Corps.
Pennsauken, NJ, USA07.2021
Skills
- Lifeguarding with CPR/AED for Professional Rescuers and First Aid
- Safety Management
- Water Sampling
- General Maintenance
- Opening and Closing Procedures
- Competitive swimming level
- Adaptability
- Time Management
- Cash Register Operation
- Brand/Product Promotion
- Stock Rotation
- Team leader & leadership roles
- Strong work ethic
- Exceptional customer service
- Food safety practices
- Inventory management
- Task prioritization
- Multitasking and organization
- Hospitality service expertise
- Guest engagement
Certification
- Customer Service Course
- Lifeguarding with CPR/AED for Professional Rescuers and First Aid
Qualifications
Federal Bonding Eligibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server, Kitchen Precook
Jamie Hollander Gourmet Foods and Catering
09.2025 - Current
Sales Floor Associate, Casher, Stocker
Spirit Halloween Store
09.2025 - 10.2025
Meat Wrapper/Stocker
Sam's Club
03.2024 - 07.2025
Sales Floor Associate, Cashier, Stocker
Spirit Halloween
09.2023 - 10.2023
Certified Pool Lifeguard
Millennial Pools
07.2022 - 08.2024
Server, Cashier, Stocker
Lena's Waterice Parlor
05.2022 - 06.2022
Associate of Arts - Creative Writing
Camden County Community College
High School Diploma -
The Work Group, New Jersey Youth Corps.