Diana Zabala
Bellflower,CA
Summary
Skilled optician with a decade of experience in optical care, specializing in patient consultations and eyewear solutions. Proficient in analyzing prescriptions, delivering tailored recommendations, and enhancing customer satisfaction through exemplary service. Committed to ongoing professional development and fostering positive patient relationships in a dynamic optical environment.
Overview
37
37
years of professional experience
Work History
Medical Biller
Luxottica
Bellflower, California
10.2022 - 05.2025
- EOB's and Ageing report
- Processed medical billing claims for insurance reimbursement efficiently.
- Utilized billing software to track claim status and payments.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Input details into accounts and tracked payments.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Created monthly aging reports to identify delinquent accounts for review by management team.
Assistant Manager
Downey optometric center
Downy, CA
05.2017 - 09.2022
- Manage the office.
- Lead optician.
- sales
- Insurance billing.
- procurement
- Shipping and receiving.
- Quality control.
- Trained staff on customer service best practices and office procedures.
- Implemented inventory management processes for optical products.
- Contact lenses.
- Coordinated patient schedules and ensured timely appointments.
Optician
Golden Optometric Group
Whittier, USA
08.2005 - 05.2017
- Assists patients with purchases and orders of glasses frames
- Patient billing, insurance verification and authorization
- Patient pre-testing
- Meets with vendors to discuss frame stock
- Lasik consultant
Patient Care Supervisor
Eye Exam of California
Whittier, USA
04.1994 - 06.2005
- Oversees staff development and growth
- Processes staff payroll
- Using labor allocations creates weekly work schedules
- Assists doctor with patient exams
- Contacts lens demonstrations for patients and inventory
Order Desk Associate
Sommer & Maca
Commerce, USA
11.1988 - 03.1989
- Processes will call orders
- Processes orders from vendors
- Files all finalized orders
- Directs facilities incoming phone calls
- General office duties
Education
Optician Certification -
National Education Center
Commerce, CA01.1993
High School Diploma -
St. Paul High School
Santa Fe Springs, CA01.1988
Skills
- Patient care
- Frame selection
- Vision testing
- Insurance processing
- Customer relationship management
- Data Entry
- Patient communication
- Optical product knowledge
- Time management
- Dependable Team Player
Timeline
Medical Biller
Luxottica
10.2022 - 05.2025
Assistant Manager
Downey optometric center
05.2017 - 09.2022
Optician
Golden Optometric Group
08.2005 - 05.2017
Patient Care Supervisor
Eye Exam of California
04.1994 - 06.2005
Order Desk Associate
Sommer & Maca
11.1988 - 03.1989
Optician Certification -
National Education Center
High School Diploma -
St. Paul High School