Diana Zamorano
Modesto,CA
Summary
Detail-oriented professional with a background in customer service and team leadership. Expertise in scheduling, account management, and conflict resolution, contributing to improved operational efficiency and client retention. Ready to leverage strong organizational skills to enhance service delivery.
Overview
8
8
years of professional experience
Work History
CSR (Customer Service Representative)
Oakdale Veterinary Group by VETCOR
Oakdale, California
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed payments and managed client accounts with attention to detail.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Handled incoming calls and resolved customer inquiries efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained organized records of client interactions and service history.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Thrived in high-pressure environments while maintaining productivity and focus.
- Translated written documents from English to Spanish for clear communication.
- Multi-phone line system and computer systems
- Submitted insurance information
- Scanned documents
- Assisted clients in scheduling appointments and managing pet care needs.
Assistant Manager
Central Valley Veterinary Hospital
Manteca, California
03.2018 - 02.2024
- Supervised staff to ensure quality patient care and service.
- Coordinated scheduling for appointments and surgeries efficiently.
- Trained new employees on hospital protocols and procedures.
- Assisted in inventory management of medical supplies and equipment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed multi-line phone system, ensuring prompt and courteous communication.
- Scheduled appointments and maintained organized calendar for multiple staff members.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Assisted with administrative tasks, supporting various departments as needed.
- Coordinated office supplies inventory, placing orders to maintain stock levels.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Education
High School Diploma -
Escalon High School
Escalon, CA05-2015
Some College (No Degree) -
Modesto Junior College
Modesto, CASkills
- Client scheduling
- Time management
- Problem solving
- Data entry
- Account management
- Punctuality and reliability
- Positive and professional
- Bilingual communication
- Multitasking and organization
- Empathy and patience
- Flexibility and adaptability
- Insurance processing
- Policy verification
- Patient confidentiality
Languages
Spanish
Native/ Bilingual
Timeline
CSR (Customer Service Representative)
Oakdale Veterinary Group by VETCOR
02.2024 - Current
Assistant Manager
Central Valley Veterinary Hospital
03.2018 - 02.2024
High School Diploma -
Escalon High School
Some College (No Degree) -
Modesto Junior College