Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Zapata

Diana Zapata

Ave Maria,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsabilities to meet team goals.

Well versed in handling a high volumen of cash on a daily basis in a bank setting. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.

Overview

7
7
years of professional experience

Work History

Casino Cage Cashier

Seminole Casino
Immokalee, FL
06.2023 - Current
  • Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
  • Assisted customers with questions about slot machines or other gaming activities.
  • Processed check cashing requests within established limits.
  • Issued credit lines to customers based on their financial status.
  • Balanced the cash drawer at the beginning and end of each shift.
  • Organized paperwork associated with casino cage operations such as check-cashing forms, customer credit applications.
  • Adhered to security protocols while handling large amounts of cash.

Manager

El Paisa Restaurant
Valencia, España
04.2017 - 12.2023
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Maintaining customer satisfaction rate above 95%.
  • Overseeing daily operations
  • Leading a team of 20+ staff, including scheduling and ongoing training.
  • Dealing directly with any customer complaints.
  • Implemented new marketing strategies
  • Resolved problems or concerns to satisfaction of involved parties.

Education

MBA - Industrial Engineering

Universidad Autonoma De Manizales
Colombia
06-2014

Skills

  • Product and service sales
  • Proficient in MS Office and CRM software
  • Excellent communication and negotiation skills
  • Strong customer service skills
  • Problem-solving abilities
  • Relationship Building
  • Creativity
  • Charisma
  • Organized
  • Team player
  • Money Handling
  • Attention to Detail
  • Balancing Cash Drawers
  • Numeric Aptitude
  • Multitasking

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Casino Cage Cashier

Seminole Casino
06.2023 - Current

Manager

El Paisa Restaurant
04.2017 - 12.2023

MBA - Industrial Engineering

Universidad Autonoma De Manizales

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Diana Zapata