Ms.Jershalin Beckwood
Walls
Summary
Positive, upbeat Customer service brings more than 3 years of customer-facing experience in fastpaced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Reliable Casino Cage Cashier known for high productivity and efficient task completion. Skilled in cash handling, customer service, and fraud detection, ensuring smooth financial operations within the casino environment. Excel in communication, problem-solving, and time management, contributing to enhanced customer satisfaction and operational efficiency.
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Casino Cage Cashier
Goldstrike Casino
Robinsonville
02.2024 - 03.2025
- Resolved disputes between customers or staff members in a professional manner.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Conducted regular inventories of gaming chips and tokens.
- Prepared reports for management regarding daily revenue, losses, shortages, and overages.
- Redeemed coins and tokens for cash at customer request.
- Checked identifications to verify patrons' ages.
- Accepted credit applications to verify credit references for check-cashing authorization.
- Responded promptly to jackpot alarm bells.
- Adhered to security protocols while handling large amounts of cash.
- Balanced the cash drawer at the beginning and end of each shift.
Fulfillment Associate
Amazon.com
Horn Lake
07.2021 - 01.2022
- Accepted, processed and quickly filled orders
- Operated handheld scanners to track merchandise throughout fulfillment process
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management
- Verified items correctly matched to sales check for packing and shipment
- Wrapped and moved pallets to designated carrier area
- Filled orders according to defined standards using standard picking system
Sales Associate
Sally's Beauty Supply
Southaven
08.2020 - 04.2021
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application or usage
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Education
Certified Healthcare Assistant
Northwest Mississippi Community College
Senatobia, MS05-2025
Certificate of Technical Studies - Phlebotomy
Delta Technical College
Horn Lake, MS04.2025
High School Diploma -
Lake Cormorant High School
Lake Cormorant, MS, US05.2021
Skills
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer Service
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Call Documentation
- Shipping and receiving
- Package verification
- Heavy lifting
- Teamwork and Collaboration
- Store Opening and Closing
- Cash Handling
- Typing
- Sales
- Phlebotomy
- HIPAA
- Bloodborne pathogens course
- Blood sampling
- Venipuncture
- Specimen collection / processing
- Organizational skills
- Time management
- Phlebotomy techniques
- Patient care
- Electronic health records
- Medical terminology
- Customer service
- Team collaboration
- Self motivation
- Customer satisfaction
- Effective communication
- Adaptability
- Cashiering experience
- Hospitality and accommodation
- Quick decision making
- Relationship building
- Gaming industry awareness
- Clinical documentation
- Vital signs monitoring
- Resident care associate
- Catheter monitoring
- CPR/AED
- Feeding assistance
- Vital sign recording
- Output monitoring and reporting
- Transfer techniques
Certification
- Certified Phlebotomy, 05/01/24, Present, Take blood samples from patients in a medical setting., Transfer blood samples to appropriate laboratories for testing., Prepare the testing room with proper tools., Keep patients calm while drawing blood., Label samples for further analysis in medical laboratories.
- PBT (ASCP)
- Certified Nursing Assistant (CNA)
Timeline
Casino Cage Cashier
Goldstrike Casino
02.2024 - 03.2025
Fulfillment Associate
Amazon.com
07.2021 - 01.2022
Sales Associate
Sally's Beauty Supply
08.2020 - 04.2021
Certified Healthcare Assistant
Northwest Mississippi Community College
Certificate of Technical Studies - Phlebotomy
Delta Technical College
High School Diploma -
Lake Cormorant High School