Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Breanna Cooney

New Windsor,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Journeys Shoe Store
Westminster, MD
12.2017 - 02.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week.
  • Operated cash register to record transactions accurately and efficiently.

Customer Service Representative

Brico Welding & Fab
New Windsor, Maryland
04.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

Education

High School Diploma -

Linganore High School
Frederick, MD
05.2019

Skills

  • Customer Retention Strategies
  • CRM Software
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Building Customer Trust and Loyalty

Timeline

Customer Service Representative

Brico Welding & Fab
04.2019 - Current

Customer Service Cashier

Journeys Shoe Store
12.2017 - 02.2019

High School Diploma -

Linganore High School

Similar Profiles

CREATE PROFILE
Breanna Cooney