Summary
Overview
Work History
Education
Skills
Timeline
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Neil Burden

Schertz,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

5
5
years of professional experience

Work History

Customer Service Associate Cashier

HEB Grocery Store
10.2018 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Host Manager

Thai Bistro & Sushi
12.2020 - 11.2022
  • Maintained collaborative relationships with servers and other team members to optimize productivity and provide seamless guest experiences.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Leveraged technology to better reach and communicate with guests.
  • Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.

Education

BBA - Cyber Security

The University of Texas At San Antonio
San Antonio, TX
06.2024

Associate of Science - Computer Science

Northeast Lakeview College
Universal City, TX
05.2022

Skills

  • Negotiation
  • Verbal Communication
  • Presenting Solutions
  • Customer Retention Strategies
  • Policy and Procedure Adherence
  • Guest Satisfaction

Timeline

Host Manager

Thai Bistro & Sushi
12.2020 - 11.2022

Customer Service Associate Cashier

HEB Grocery Store
10.2018 - Current

BBA - Cyber Security

The University of Texas At San Antonio

Associate of Science - Computer Science

Northeast Lakeview College

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Neil Burden