Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tasnim AmbiaMou

Tasnim AmbiaMou

Paterson,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Associate, Cashier.

Burlington Coat Factoy
Wayne, NJ
08.2023 - Current
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Followed up with customers after purchase to ensure satisfaction.
  • Excelled in exceeding daily credit card application goals.
  • Mentored junior team members and managed employee relationships.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Stayed informed of industry trends by attending relevant workshops and seminars.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained an organized system for tracking customer interactions and feedback.

Customer Service Representative

Bed Bath & Beyond
Totowa, NJ
05.2021 - 07.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Supported sales team members to drive growth and development.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Mentored junior team members and managed employee relationships.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

John F Kennedy High School
61-127 Preakness Ave, Paterson, NJ 07522
06-2021

Bachelor of Science - Computer Science

Passaic County Community College
Paterson, NJ

Skills

  • Customer Support
  • Problem Resolution
  • Customer Relationship Management (CRM)
  • Inventory Control
  • Negotiation
  • Multi-Line Phone Systems

Languages

English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Limited
Urdu
Limited

Timeline

Customer Service Associate, Cashier.

Burlington Coat Factoy
08.2023 - Current

Customer Service Representative

Bed Bath & Beyond
05.2021 - 07.2023

High School Diploma -

John F Kennedy High School

Bachelor of Science - Computer Science

Passaic County Community College

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Tasnim AmbiaMou