Joseph (J.D) Ouellette
Las Vegas,NV
Summary
Dynamic Casino Marketing Specialist at Wynn Resorts, excelling in building customer trust and loyalty. Knowledgeable and dedicated hospitality professional with experience in the Hotel and Casino industries. Outgoing, positive demeanor with proven skills in creating relationships with members and guests from a wide range of cultures at all loyalty membership levels. A leader focused on maximizing customer satisfaction to drive company results, efficiency in problem-solving skills, enhancing player retention and satisfaction in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Casino Marketing Specialist
Wynn Resorts
05.2025 - Current
- Conducted 75+ outbound calls daily to reconnect inactive casino players, offering tailored promotional offers to drive repeat visitation and gaming activity.
- Evaluated and issued guest compensation based on actual loss and theoretical play, ensuring guest satisfaction while protecting casino profitability.
- Delivered personalized services by coordinating hotel stays, dining reservations, entertainment, golf, and transportation to enhance player retention.
Hospitality Internship Program
ARIA Resort & Casino - MGM Resorts International
05.2024 - 08.2024
- Room operations including check-in/check-out activities, coordinating room assignments and cleans.
- Shadowed management daily to become familiarized with responsibilities.
- Acted as front desk agent, completing various tasks including room assignment, allocation of complimentary services, etc.
Masters Tournament Retail Operations
Augusta National Golf Club
04.2023 - 04.2024
- 2024 Masters Golf Tournament: Merchandise sales associate responsible for apparel sales and advising patrons on style, color, and sizing selections.
- 2023 Masters Golf Tournament: Merchandise operations associate responsible for stocking the floor with merchandise and assisting patrons with questions.
Walt Disney World Golf
Disney's Lake Buena Vista Golf Club
05.2021 - 04.2024
- Golf Operations including all aspects of golf carts and member / rental clubs.
- Golf Customer Service including bag drop, receiving golfers coming off the course, golf shop activities and player starter / assistant service.
- Golf Administration including tournament planning and execution, management of facilities, payroll, and merchandise sales.
Education
Bachelor of Science - Hospitality
Florida State University
Tallahassee, FL12-2024
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
Timeline
Casino Marketing Specialist
Wynn Resorts
05.2025 - Current
Hospitality Internship Program
ARIA Resort & Casino - MGM Resorts International
05.2024 - 08.2024
Masters Tournament Retail Operations
Augusta National Golf Club
04.2023 - 04.2024
Walt Disney World Golf
Disney's Lake Buena Vista Golf Club
05.2021 - 04.2024
Bachelor of Science - Hospitality
Florida State University