Diana Aidee Lopez
Litchfield Park,AZ
Summary
Dynamic and results-oriented professional with a proven track record at ISSA, adept in bilingual communication and leveraging CRM technologies. Excelled in enhancing student retention and streamlining leasing processes, demonstrating exceptional teamwork and relationship-building skills. Achieved significant improvements in client and student satisfaction through innovative strategies and effective mentoring.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Student Success Coach
International Sports Sciences Association (ISSA)
06.2022 - Current
- Assisted in cultivating new course initiatives aimed at boosting student enrollments, implementing policies and resources for our Spanish students.
- Provided ongoing feedback on students'' personal growth and academic achievements, celebrating successes along the way.
- Increased Spanish Student enrollment and surpassed 1-million-dollar revenue goal within first year of launch.
College Sports Recruiting Coordinator
National Collegiate Scouting Agency (NCSA)
03.2020 - 06.2022
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
Senior Leasing Consultant
Trinity Mangement Company
11.2016 - 02.2020
- Implemented and managed an efficient online lease application system that streamlined the entire leasing process for both staff and potential tenants.
- Conducted thorough market analysis to determine competitive rent prices, ensuring optimal positioning within the local market.
- Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
- Maintained detailed records of all leasing transactions, ensuring accurate documentation and adherence to legal requirements.
Security Officer
Universal Protection Services
08.2012 - 11.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Bachelor of Science - Health Sciences
Grand Canyon University
Phoenix, AZ05.2016
Associate of Applied Science - Business Management
University of Phoenix
Phoenix, AZ05.2015
Skills
- Bilingual (Fluent Spanish/English)
- Collaboration and Teamwork
- Performance Evaluation and Monitoring
- Networking and relationship building
- Proficiency in Microsoft Office, CRM, Salesforce, Workday, Yardi, Tax-income housing auditing laws
- Mentoring and training
- Staff training/development
Certification
- CPT - Certified Personal Trainer
- CSN - Certified Sports Nutritionist
- CPR/AED
Timeline
Student Success Coach
International Sports Sciences Association (ISSA)
06.2022 - Current
College Sports Recruiting Coordinator
National Collegiate Scouting Agency (NCSA)
03.2020 - 06.2022
Senior Leasing Consultant
Trinity Mangement Company
11.2016 - 02.2020
Security Officer
Universal Protection Services
08.2012 - 11.2016
Bachelor of Science - Health Sciences
Grand Canyon University
Associate of Applied Science - Business Management
University of Phoenix
- CPT - Certified Personal Trainer
- CSN - Certified Sports Nutritionist
- CPR/AED
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