Sarah Robledo

• Worked with at risk youth to help them establish healthy and responsible life skill
• Responsible for establishing a track for the students to accomplish High School graduation
• Duties involved behavior counseling, establishing attendance guidelines and personal tutoring in English
• Assigned to one or more primary and/or secondary at risk cases and may exercise functional supervision over assigned staff
• Provides prevention services to a child considered at risk of entering the juvenile justice system
• Works with the school administration to provides intervention services to juveniles engaged in misconduct
• Create and implement internal programs for juveniles and parents relating to: rehabilitation, counseling, self-esteem and leadership, work and job skills training, job interviewing and work preparation; self-improvement, parenting, manners, violence avoidance, tutoring, sensitivity training, parental responsibility, community service, restitution, advocacy or mentoring
• Assists in supervising teens during training and gathers, summarizes, and maintains statistics and data for AmeriCorps
• Keeps the School administration informed with any information or recommendations relevant to making decisions in the best interest of the child
• Supervises attendance and establishes and monitors teen programs and classes

Responsible for maintaining excellent customer service, including customer complaints, billing issues, and product location. Keeping up with store maintenance by changing items for weekly sales.

• Maintained an inventory of items in and out of stock with different vendors. Keep a record of incoming and outgoing customer packages through FedEx. Organizing customer orders while keeping up with HIPAA codes.
• Proficiently followed company security procedures for handling large sums of money in money handling by reloading cards, sending money through Western Union, selling gift cards, and making sure registers have the correct amount of money.
• Skilled in making photo lab projects, including canvases, passport photos, posters, invitations, paper documents, scanning photos, 35mm camera drop-offs, and photo books.
• Communicating with a team about customer inquiries through phone calls or in-person situations. Skilled in making outbound phone calls and actively listening to customer inquiries and other stores upon request and needs.
• Excelled in time management by planning and prioritizing to achieve goals and meet deadlines.
• Demonstrated a strong work ethic and punctuality, ensuring efficient operations while learning quickly in a fast-paced environment.
• Verified customer age requirement for alcohol or tobacco purchases.
• Maintained current knowledge of store promotions to highlight sales to customers.

• Responsible for first-level contact with customers.
• Working closely with peers, responsible for training, and 100 percent customer satisfaction.
• Ability to seamlessly transition to a cashiering role and provide coverage in all aspects of the business.
• Investigate sales disputes, and provide timely resolution to any sales-related problems.
• Provide top-notch service for customers, and proficient referral services for brands and sizes.
• Provide hands-on training to new employees, with a focus on impactful mentorship.
• Maintain a balance of sales and service for customers to ensure that their respective needs are met.
• As a cashier, I am responsible for training new employees.
• Responsible for 100 percent accuracy with the till, and ensuring that the money is counted and reconciled each day.
• Ensures that the registers are functional and free of discrepancies every day.